Mina Gendy
Dubai,UAE
Summary
Dynamic professional with expertise in customer service and technical product knowledge, adept at conflict mediation and negotiation tactics. Proven track record in lead generation and public speaking, enhancing client engagement and satisfaction. Skilled in guest interaction committed to delivering exceptional service while pursuing opportunities for career advancement.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Customer experience specialist
Tesla
Dubai, UAE
06.2025 - 01.2026
- Demonstrated Tesla features and functions to engage potential customers.
- Provided customers with price information and handled financial transactions.
- Guided potential customer to test drives and gathered feedback about features
- Identified potential issues with proactive monitoring of customer feedback.
- Collaborated closely with sales team to understand and meet client expectations better,.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Boosted brand reputation with demonstration of product knowledge.
- Established rapport with potential buyers to foster repeat business.
- Processed customer payments and set up direct debits for long-term service contracts.
Guest relations officer
Museum of the future
Dubai, UAE
01.2023 - 05.2025
- Established rapport with diverse clientele to facilitate smooth communication.
- Enhanced guest satisfaction by promptly addressing inquiries and complaints.
- Assisted in organization of special events for enhanced guest satisfaction.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Built rapport with guests to provide personalized service.
- Delivered excellent service by understanding and catering to individual preferences of VIPs.
- Collaborated with team members for seamless event organization.
Account Executive, Inside Sales
Plan Radar
Cairo, Egypt
04.2022 - 01.2023
- Maintained advanced SaaS sales knowledge to facilitate excellent customer service by researching industry trends.
- Recorded daily sales activities systematically; updated management regularly on progress.
- Tracked market trends to stay ahead of competition.
- Managed client portfolios for business growth and expansion.
- Established long-term partnerships by understanding and meeting client needs.
- Coordinated sales presentations to increase brand awareness.
Senior Customer Care
Apple
Dubai, UAE
06.2016 - 12.2021
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Prioritised tasks to meet and exceed company objectives and goals.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Fostered positive client relationships through excellent communication skills.
Sales representative
Barclays Bank
Cairo, Egypt
09.2014 - 05.2016
- Maintained thorough records of all sales activities to ensure transparency.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Completed customer searches to generate new leads.
- Prepared sales contracts and oversaw signing of both parties.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Education
Bachelor of Commerce - Accounting
Helwan University
Egypt 09.2007 - 11.2014
Skills
- Conflict mediation
- Call logging
- Negotiation tactics
- Technical product knowledge
- Public speaking
- Lead generation
- Cash and card processing
- Customer service expert
Timeline
Customer experience specialist
Tesla
06.2025 - 01.2026
Guest relations officer
Museum of the future
01.2023 - 05.2025
Account Executive, Inside Sales
Plan Radar
04.2022 - 01.2023
Senior Customer Care
Apple
06.2016 - 12.2021
Sales representative
Barclays Bank
09.2014 - 05.2016
Bachelor of Commerce - Accounting
Helwan University
09.2007 - 11.2014