Mina Barsoum

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

● Expanded Market Presence: Increased sales by 20% within one year.

● Customer Relations: Maintained strong client relationships for high satisfaction and repeat business.

● Daily Operations: Managed inventory, sales processes, and after-sales services.

● Strategic Planning: Developed and implemented growth strategies.

● Team Leadership: Led and supported a small team of 10 employees.

● Market Analysis: Conducted research to stay updated on industry trends.

● Financial Management: Handled budgeting, financial reporting, and profitability.

● Trained and mentored a team of 65 technicians,

resulting in increased technical knowledge and

improved quality of work.

● Achievement of daily , monthly plan and follow

daily reports sent to sales DEP.

● Create reports for the repeated issues of all

models.

● Follow vehicles issues with technical support team

and open warranty RO.

● Follow-up installations and rejected PDI daily

vehicles.

● Keep comeback within the (1%) range.

● keeping labour efficiency 105% utilization 90%.

● Providing exceptional customer service by understanding customer needs and concerns regarding both electric and petrol vehicles.

● Accurately diagnosing vehicle issues and explaining repair options in a clear, understandable manner.

● Coordinating with technicians to ensure timely and effective vehicle repairs and maintenance.

● Educating customers on the benefits and maintenance of electric and petrol vehicles, including cost savings, environmental impact, and government incentives for EVs.

● Advising customers on home and public charging solutions for EVs and performance upgrades for petrol engines.

● Maintaining up-to-date knowledge of the latest advancements in automotive technology for both electric and petrol vehicles.

● Continuously enhancing skills through training and certifications to provide the best advice and service to customers.

● Adhering to safety protocols and standards when discussing maintenance and repairs with customers.

● Conducting follow-ups with customers to ensure satisfaction with services provided and to address any ongoing concerns.

● Building strong customer relationships through transparent communication, professional advice, and reliable service.

● Handling customer complaints and resolving issues efficiently to ensure a positive service experience.

● Managing service appointments and ensuring an organized workflow to meet customer demands effectively.

● Possess excellent communication, negotiation,

and interpersonal skills.

● Strong knowledge of various passenger car

models and features, with a passion for the

automotive industry.

● Consistently exceeded monthly and quarterly

sales targets, resulting in significant revenue

growth for the company.

● Developed a loyal customer base through

exceptional customer service and follow-up,

resulting in repeat business and positive referrals.

● Trained and mentored new sales representatives,

contributing to their success and the overall

performance of the sales team.

● Implemented innovative sales strategies,

resulting in increased sales and market share in a

highly competitive market.

● Recognized as a top performer by the company

and received multiple appreciations for outstanding

sales performance.

● Develop and implement new sales and marketing

strategies.

● Introduce clients to new offerings and products.

● Set up and run trade show booths for project

showcases.

● Prepare product sale contracts for presentation

to clients for approval.

● Keep current in energy industry sales trends.

• Training in Lean & Six-Sigma Application in the quality control department

• Training in Supply chain management department.

• Grade: A
• Graduation Project: Applying LEAN methodology for minimize wastes in welding process through DMAIC approach, and applying SIX-SIGMA for minimize defects in welding process in pressure vessel manufacturing process- PETROJET CO.
• GPA: 2.5 (Good)