Hi, I’m
MINA MANSOUR
Senior Analyst, UAT
Dubai
Summary
An experienced Software QA Professional with a thirst for breaking software and a high sense of business acumen. Capable of navigating through ambiguity to solve complex challenges with patience and eye for details aiming to take product quality to the next level.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
4
Certifications
Work History
Etisalat UAEDubai
Senior Analyst UAT Planning
03.2018 - Current
Job overview
- Prepared the business case, promoted and started an internal initiative to create an offshore test planning team to reduce traffic on the local testing team with higher profitability without compromising on the quality standards
- Led the first-ever offshore test planning team by assigning their first project, providing training, coaching and monitoring their work quality and performance
- Approving incoming requests from the project development team to engage on a project and confirm the scope of engagement
- Reviewing projects’ size, details and complexity and propose estimated lead times
- Review projects’ documentations to assess the documentation quality and completeness of the business requirements, user experience and solutions to spot any gaps, misalignments, or bad documentation that may risk the quality of the product or estimated timelines
- Liaising with the Development & Business Teams to close any missing or unclear requirements as part of the documentation to ensure a smooth workflow during the QA process
- Acting as the sole owner for the test design phase including writing and developing test cases while ensuring that all products’ features are covered properly and product compatibility on different platforms
- Liaise with the testing team to perform the developed test scenarios to ensure that proper and complete testing is done while clarifying any business unclear requirements
- Major Projects: Etisalat.ae portal, My Etisalat mobile app, SAS device (self-assistance system)
Etisalat UAEDubai
Test Lead - Digital Domain
01.2017 - 03.2018
Job overview
- Liaised with program managers and different stakeholders through providing daily progress reports and regular meetings to escalate any issues/risks that may affect the delivery deadlines set for the project, and proposed proper mitigations and implemented them
- In addition to working in a Semi-agile environment to preserve the secrecy of the products
- Executed all pre-agreed test scenarios to test different products’ core functionalities to identify any coding defects or performance/non-compatibility issues on different platforms
- Ensured consistent quality throughout the different stages of the product, starting from the initial prototype up to the production version for a pleasant customer experience
- Ensure all backend functionalities and integrations are functioning properly as planned
- Performed various tests on the GUI of different products in different languages to identify any discrepancies between the original design and the final executed version, while assessing the “Costumer’s Journey” throughout the full product
- Also tested the products’ GUI on different platforms to assure consistent quality all through
- Reported any discovered bugs/defects back to the development teams to fix and performed retesting until proper closure and identified any regression testing required as a result of the new fixes
- Major Projects: SWYP mobile app, Etisalat.ae portal old releases, My Etisalat mobile app all releases from 2014-2018, Etisalat old Loyalty Portal
- Quality Kiosk - Dubai
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Streamlined testing processes to identify areas in need of improvement.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Worked with supervisors to improve testing capabilities.
- Optimized test cases to maximize success of manual software testing.
- Documented diagnostic findings in reports to inform stakeholders of product performance.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Conducted regression testing of existing products.
- Reviewed project specification documentation to create appropriate testing methodologies.
- Developed comprehensive test plans and workforce breakdown structures for complete systems.
- Directed teams completing regression tests to support successful product development stages.
- Provided reports on milestones, issues and test concerns to project managers for assistance.
Etisalat UAEDubai
UAT Consultant
05.2014 - 01.2017
Job overview
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality KioskDubai
Software Testing Engineer
12.2013 - 02.2014
Job overview
- Acted as a consultant during test execution for the different Mobile Banking apps, including both consumer and corporate products to ensure the same quality is achieved for all client segments
- Overlooked the whole Mobile App project plan including Functional, UI, Usability and Compatibility testing, which Included the testing done on different platforms to ensure the product’s quality and reliability when operating on different devices
- Major Projects: DIB mobile app
- Proposed development and testing improvements to positively impact usability, function and performance.
- Met tight deadlines to satisfy client demands and project timelines.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
HPCairo
Testing Associate
10.2009 - 04.2013
Job overview
- Prepared different test plan scenarios to assure adherence with the existing standards and processes and reviewed technical documents to ensure accuracy and consistency with existing product functionalities, reporting any errors or gaps in the project documentation
- Conducted peer-to-peer review to ensure the consistency of the testing documents with the set templates; in addition to advising regarding the level of detail and clarity of test scenarios, while making recommendations to the Development Team on more advanced ways to enhance the products’ quality
- Achieved a high level of experience which allowed me to deliver Knowledge Transfer sessions to newcomers and coach other team members to perform their daily tasks efficiently
- Created new templates for the test scenarios that replace the existing ones, to provide better details for the testers and more details and clarity of the testing performed, said templates are implemented by the whole team including more senior on-shore staff
- Prepared the configuration settings on the test environment and regularly maintained it
- Maintained an End-2-End holistic approach while testing covering all aspects of products which included frontend, middleware, backend, database, etc
- Ran pre-designed testing scripts using automation tools to test products’ functionalities including middleware over different protocols
- Liaised directly with Project Managers to organize and finalize the project’s status report.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Created successful test scripts to manage automated feature testing,
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Checked configuration files and logs to uncover root causes of problems.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
- Optimized test cases to maximize success of manual software testing.
- Participated in available trainings to improve software knowledge.
Business ConnectCairo
Industrial Automation Engineer
08.2008 - 01.2009
Job overview
- Prepared training courses for the client’s staff to familiarize them with the basics of PLC systems
- Prepared the course material and conducting the training sessions on-site
- Preformed code review and debugging on the microcontroller program & PLC systems to inspect them for any errors and track the root cause of any malfunction from the machine while doing all necessary checks on the systems’ interface
- Created the User Manual for the interface system from scratch to cover all the features and capabilities of the installed system for the client to be able to easily operate it achieving minimum support requests and smooth operation of the installed system.
- Updated and maintained project documentation for detailed recordkeeping.
- Prepared automation concept and control drawings according to client specifications.
- Collaborated with systems engineers and customers to determine machine requirements and develop specifications for user interface, machine functions and quality control to deliver reliable automation systems.
- Maintained, debugged and optimized automation programs.
- Discussed requirements and processes with project managers and developers.
Education
Ain Shams UniversityCairo, Egypt
Bachelor of Science from Computer Engineering
09.2002 - 06.2008
Skills
Technologies: SOA, SOAP, JMS, XSD, WSDL, XML, Xshellundefined
Certification
Scrum Master course (2017)
Volunteer Work
Volunteering with the local scouts in helping the local community with general services and training children and teens on various life and social skills.
Timeline
Senior Analyst UAT Planning
Etisalat UAE
03.2018 - Current
Test Lead - Digital Domain
Etisalat UAE
01.2017 - 03.2018
UAT Consultant
Etisalat UAE
05.2014 - 01.2017
Software Testing Engineer
Quality Kiosk
12.2013 - 02.2014
Testing Associate
HP
10.2009 - 04.2013
Industrial Automation Engineer
Business Connect
08.2008 - 01.2009
Ain Shams University
Bachelor of Science from Computer Engineering
09.2002 - 06.2008
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