Mina Samir

• Strategic Planning: Develop and implement comprehensive tourism strategies to drive customer engagement and maximize revenue growth.
• Business Development: Identify and approach new corporate and leisure clients, with a primary focus on the UAE and GCC markets, particularly Saudi Arabia.
• Department Leadership: Lead the Contracting Department, setting the strategic direction and overseeing all operational activities.
• Operations Management: Oversee daily tourism operations, including reservations, itinerary planning, and end-to-end client servicing.
• Product Development: Drive the creation and promotion of innovative tourism packages and unique travel experiences.
• Partnership Management: Build and sustain strong relationships with tour operators, hotels, local authorities, and travel agencies.
• Market Analysis: Continuously analyze market trends, customer preferences, and feedback to refine service offerings and maintain competitive edge.
• Customer Experience: Ensure a seamless and exceptional customer journey across all service touchpoints.
• Team Leadership: Recruit, mentor, and lead a high-performing team of travel consultants, reservation agents, and tour guides.
• Financial Oversight: Monitor departmental budgets, define KPIs, and ensure optimal allocation of resources to achieve business objectives.
• Industry Representation: Represent the organization at key industry events, trade shows, and tourism exhibitions to strengthen brand presence and partnerships.
• Compliance & Standards: Ensure strict adherence to legal, health, and safety regulations governing tourism operations.n

Led the Contracting Department’s strategy and supplier negotiations, ensuring accurate contracts and competitive deals. Collaborated with tech partners to enhance DMC systems and optimize performance across travel products.

Managed VIP accounts, led key contract negotiations, and coordinated high-level events. Expanded supplier portfolio and used data insights to drive commercial strategy and optimize performance.

Assisted agents and coordinated with suppliers to support client needs and sales initiatives. Managed internal reporting, financial coordination, and promoted niche travel products through familiarization trips.