Mina Tahami
Dubai,United Arab Emirates
Summary
Enthusiastic and detail-oriented cabin crew professional with 2 years of experience providing exceptional service on domestic and international flights. Proven expertise in safety procedures, conflict resolution, and delivering a memorable travel experience for passengers. Adept at managing in-flight operations with a focus on safety, efficiency, and customer satisfaction. Highly trained in emergency response, safety regulations, and customer service excellence, with a commitment to maintaining a high standard of professionalism in all interactions.
Overview
13
13
years of professional experience
Work History
Sales Executive
Asfar Smart Tourism
Dubai, UAE
04.2021 - Current
- Evaluated travel services to find clients best quality for price, developed travel packages that included Hotel, travel insurance, transportation, accommodations, Tickets, Visa, dining, and experiences
- Met with clients to determine their vacation preferences, time constraints, and budgets
- Scheduled travel for customers confirmed its booking and issued appropriate tickets
- Reviewed all client invoices and checked billing for accuracy
- Managed multiple phone line system and helped clients in all queries
- Helped clients find acceptable travel deals and discounts.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Organized group tours, resulting in enjoyable shared adventures.
Cabin Crew
Oman Air
Oman, Muscat
01.2018 - 01.2020
- Assisted with in-flight safety demonstrations, ensuring passengers are aware of safety protocols.
- Provided attentive and friendly customer service, helping passengers with seating arrangements, special needs, and other requests.
- Conducted regular safety checks and communicated with flight deck to address potential concerns promptly.
- Delivered food and beverage services, ensuring accurate orders and handling dietary restrictions.
- Successfully resolved passenger concerns, contributing to high satisfaction ratings on post-flight surveys.
- Provided exemplary in-flight service on both domestic and international flights, serving up to 200 passengers per flight
- Responded to passenger inquiries and concerns, achieving 98% satisfaction rating in post-flight surveys
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Created welcoming atmosphere through friendly interactions with passengers.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
Sales Representative
Silver Coast Travel Agency
Iran,Tehran
01.2017 - 01.2018
- Fostered strong customer relationships through exceptional service.
- Enhanced brand visibility by participating in trade shows and conferences.
- Expanded client base through targeted outreach initiatives.
- Collaborated with marketing department for effective promotional campaigns.
- Identified potential leads, resulting in improved sales performance.
- Streamlined order processing system for faster delivery times.
- Booking Hotels
- Applying Visa For Customers
- Collaborated with tour operators for better package deals benefitting both parties.
- Monitored ticket bookings, guaranteeing accurate reservations every time.
Sales Representative
Sarv Tourism
UAE Dubai
01.2014 - 01.2016
- Reservation Department
- Monitored flight schedules regularly, kept clients updated on changes or delays.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Advised customers on visas and travel safety.
- Recommended hotel packages and initiatives to customers for increased business profits.
Promoter and hostess
Advertising Company
UAE Dubai
01.2012 - 01.2016
- Gathered customer feedback for improving future marketing strategies.
- Achieved high levels of customer satisfaction with thorough knowledge of products promoted.
- Collaborated closely with marketing team on promotional campaigns for maximising impact.
- Communicating with all nationalities and all ranges of ages
- Marketing.
- Used product and service knowledge to guide customer decision-making.
- Distributed promotional materials to enhance visibility and attract target audiences.
- Captured customer feedback and relayed insights to marketing and sales teams.
- Worked as Promoter in Maybelline Cosmetics
- Worked as Promote in Versace Perfumes
- Hostess in Dubai Atlantic Hotel
- Hostess in Sundance Nassimi Beach
- Promoting products in Dubai world trade Center Exhibitions
- Worked as Promoter in Rani Juice
- Helping Clients
- Distributing Business cards and Flyers
Education
High School Diploma - Computer Software
Sharjah Iranian School
Dubai, UAE08.2008
IELTS -
British Council
Dubai, UAE03.2009
Photography -
Tiffany Schultz
Dubai02.2011
Cabin Crew Certification & Licenses - Aviation
Oman Air
Muscat01.2018
Skills
- Teamwork
- Customer Service
- Communication skills
- Emergency landing preparation
- Flight safety demonstration
- In-Flight meal service proficiency
- First Aid care
- In-Flight service excellence
Languages
Persian
Native
English
Fluent
Arabic
Elementary
Turkish
Beginner
Personal Information
- Date of birth: 02/02/91
- Nationality: Iranian
Timeline
Sales Executive
Asfar Smart Tourism
04.2021 - Current
Cabin Crew
Oman Air
01.2018 - 01.2020
Sales Representative
Silver Coast Travel Agency
01.2017 - 01.2018
Sales Representative
Sarv Tourism
01.2014 - 01.2016
Promoter and hostess
Advertising Company
01.2012 - 01.2016
High School Diploma - Computer Software
Sharjah Iranian School
IELTS -
British Council
Photography -
Tiffany Schultz
Cabin Crew Certification & Licenses - Aviation
Oman Air
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