Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Scholasticachievements
Additional Qualifications
Languages
Certification
Accomplishments
References
Timeline
Generic
Minakshi Abhishek Sinha

Minakshi Abhishek Sinha

Dubai

Summary

I have strong background in Corporate banking & Relationship management, business development, credit and lending, transactional banking, due diligence,, Customer On-boarding, Payment and Cash Management, Credit Documentations, Customer Relationship Management, KYC & AML, Risk Assessment.

Possesses excellent interpersonal, communication, negotiation and analytical skills with demonstrated abilities.

A result oriented & people focused with proven abilities in augmenting the operational efficiency, process streamlining and sustain a positive work environment that fosters team performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Specialist- Sales Quality

Citibank NA
Dubai
09.2024 - Current
  • Developed and implemented specialized procedures for CitiGold account-opening service operations.
  • Manage the account opening process end to end, with a deep understanding of overall processes, including policy, CRS, and FATCA requirements.
  • Adapt and articulate in understanding process intricacies, and draft processes/tactical documents.
  • Deep dive into local regulatory requirements, including consumer protection requirements.
  • Maintaining all MISs, preparing, and publishing all required analysis updates to stakeholders.
  • Understanding of cards, loans, insurances, and banking products.
  • Responsible for carrying out periodic sample control checks and highlighting control lapses.
  • Interface with other stakeholders, such as product, credit, and FRM, etc. From a control perspective.
  • Proactively manage ad-hoc projects and MIS requirements.
  • Complaint resolution, tending, and NPS deep dive.

Vice President, Account Manager Corporate Banking

HSBC
GURGAON
09.2022 - 04.2023
  • Transaction management related to corporate relationships for high revenue and strategically important portfolios, which constitute Global Banking MNC clients, with a view to enhancing existing relationships and targeting new business in order to maximize growth.
  • Driving revenue in the portfolio through the sale of payment and cash management solutions.
  • Identifying opportunities in various markets and effectively managing the regional Account Managers to help them deliver the clients' complex transactional banking and liquidity management requirements across geographies.
  • Manage and conduct insightful service reviews of customers, understand cross-sell opportunities, identify pain areas, and suggest solutions for the automation of processes and transaction processing, etc.
  • Analyzing wallet penetration, portfolio management, cross-sell, ongoing process improvement, and driving efficiency.
  • Involved embedding digital collaboration into business process workflows, enabling improvements in employee productivity and operational efficiency.
  • Execution of current account and capital account transactions, and ensuring adherence to FEMA and RBI guidelines.
  • Closely interacting with other global Payment and Cash Management Units (PCM), including global service teams, sales, product management, and other elements of client management.
  • Maintain and maximize Global Payment Solution revenue by account planning, cross-selling, deepening wallet share, and stickiness by account planning, cross-selling, deepening wallet share, and stickiness.

Associate, Global Banking- Client Operation

HSBC
08.2017 - 09.2022
  • Maintain relationships and access at a holistic and transactional level for the set of assigned clients.
  • Work with product partners to coordinate the origination and execution of activities across the spectrum of Global Banking & Market products and services.
  • Managing product teams (Trade, Credit, Loan, Payment Solutions, Treasury, Issuer Services) on transactional-related requirements and coordinating for documentation with customers.
  • Handled transactions such as issuer services, FPI, escrow transactions, SWAP deals, etc.
  • Credit reviews and limit monitoring.
  • Single-handedly dealing with compliance-related queries, AML alerts/RFIs, CDD, transaction monitoring, regulatory, FCC queries, legal, and escalations as and when required.
  • Maintained regular engagement with the treasury team of clients to understand their upcoming funding requirements.
  • Act as a data point for all RMs across the HSBC group in the world for India-based local corporates as part of the Global Relationship Bankers' (GRBs) team, and release data efficiently in a timely manner while handling any queries, account openings, service requirements, and need identification related to such customers and vice versa.
  • Dealing with external counsels, offshore RMs in the case of syndicate loans, project finance, etc., for corporates.
  • Responsible for financial crime and compliance risk arising from a portfolio of customers.

Customer Onboarding & CDD Analyst- Corporate

HSBC
GURGAON
04.2015 - 08.2017
  • To Manage new to bank client onboarding and existing clients’ CDD process to defined SLAs, ensuring any risks to the timescales are escalated to the FCC/Regulatory/Senior Management
  • To liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile which includes Financial Crime Risk Review (FCRR), KYC, FATCA, CRS, AML
  • To review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval
  • To take ownership for the development of an onboarding plan and the creation of the client application
  • To handle requests for additional information from CDD Operations and liaise further with the client
  • To ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties
  • To ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access
  • To ensure that any data input is dealt with in a timely manner and in the correct and consistent format
  • To maintain an environment in which compliance and risk control are a key performance criteria
  • To control of workflow processes, adhering to all associated procedures
  • To actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above

Relationship Manager Senior Wealth Manager- Advance

HSBC
04.2011 - 06.2015
  • Advising and assisting clients with portfolio management (1439 clients)
  • Understanding needs of the client and fulfilling it with our banking and financial products (Insurance, Mutual funds, Loans etc.)
  • Maintaining relationships with existing customers through regular visits
  • Establish and maintain business relations and generate new Leads
  • Ensure high level of consumer satisfaction by building and maintaining good relationship with potential customers
  • Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes
  • Promote Bank products by providing consistent, accurate and transparent information to customers

Education

Post Graduate - Retail Mktg.

Indira School of Career Studies
Pune
03-2008

B.Sc. - Microbiology

Rani Durgavati University
Jabalpur
01.2005

Skills

  • Corporate banking
  • Transactional Banking
  • Accounts Opening and Management
  • Payment and Cash Management Solutions
  • Digital Transformation
  • Project Management
  • Negotiation
  • KYC and CDD
  • Credit Operation
  • AML and Compliance Management
  • Relationship Management
  • Revenue Generation
  • Interpersonal skills
  • Ms Office
  • Ms Excel

Personal Information

  • Date of Birth: 02/28/84
  • Gender: Female
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Bengali

Scholasticachievements

  • HSBC CEO Champion, 2020, For excellence in performance.
  • Successful led implementation of digital Projects, 2021-22, CKYCR, VKYC, Smart serve, Orchestra as part of digital launches in the year.

Additional Qualifications

Certified Anti-Money Laundering Specialist (ACAMS)

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Beginner
A1

Certification

  • ACAMS Certified
  • Pursuing CDCS
  • Mutual Fund & Insurance

Accomplishments

  • Recipient of Annual Champions Award 2019 which is highest form of recognition at HSBC India for making a difference across Customer Excellence.
  • Successful implementation of digital Project CKYCR, Video KYC, Smartserve, Orchestra as part of digital launches in the year 2021-22- by HSBC within North India for Corporate customers.
  • 5 times Dynamo awardee from 2016 till 2021 annually for being top performer
  • Received Trailblazers Dynamo Award from Head RBWM on advising Personal Loan process upgradation.

References

References available upon request.

Timeline

Specialist- Sales Quality

Citibank NA
09.2024 - Current

Vice President, Account Manager Corporate Banking

HSBC
09.2022 - 04.2023

Associate, Global Banking- Client Operation

HSBC
08.2017 - 09.2022

Customer Onboarding & CDD Analyst- Corporate

HSBC
04.2015 - 08.2017

Relationship Manager Senior Wealth Manager- Advance

HSBC
04.2011 - 06.2015

Post Graduate - Retail Mktg.

Indira School of Career Studies

B.Sc. - Microbiology

Rani Durgavati University

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Minakshi Abhishek Sinha