Minal Mhatre

• Coordinate day-to-day laboratory operations and ensure smooth workflows
• Act as liaison between internal labs, referral labs, and clients
• Track samples, reports, and TATs; maintain accurate documentation
• Manage client communication across WhatsApp, email, and corporate events
• Execute CRM activities and coordinate genomics consultations with doctors
• Support sales through client handling, referral lab coordination, and onboarding
• Maintain relationships with referral labs for bookings, pricing, and services
• Handle client-based recovery, payment follow-ups, and billing coordination
• Dispatch lab and genomics reports; manage international sample logistics
• Maintain Excel-based operational, sales, and recovery tracking
• Collaborate with clinical, lab, finance, and compliance teams
• Oversee inventory, sample handling, consent documentation, and quality standards
• Collect client feedback; support SOP creation, audits, and process improvement
• Prepare operational and management reports to support business continuity

• Performing Tasks Assigned By the Medical Director: Assisted the Medical Director & Assistant Medical Directors with various administrative tasks, including strategic planning, policy formulation, and quality improvement initiatives.
• Report Preparation and Submission: Prepared monthly, quarterly, and annual reports on quality metrics and hospital performance. Submitted detailed reports to senior management, providing insights and recommendations for improvement.
• Daily Operational Leadership: Oversee the day-to-day operations of hospital services, ensuring smooth functioning across all departments. Coordinated with department heads to optimize resource allocation and workflow management for 1800 Bedded (Government Hospital)

Regulatory Compliance & Audits HR Management Training & Development Policy & Procedure Quality Improvement & Patient Satisfaction Operational Efficiency

• Streamlined hospital operations and maintained regulatory compliance
• Oversaw facility programs to ensure quality patient care
• Managed confidential information and assisted with budgeting
• Controlled expenditure through report development and accounting oversight
• Coordinated NABH, CAHO, ISO, Form 17B, and GIPSA assessments
• Conducted audits: compliance, patient records, revenue cycle, safety, risk, emergency preparedness, infection control, and equipment maintenance
• Prepared audit reports for retrospective and live cases
• Managed recruitment, onboarding, performance evaluation, and employee relations
• Ensured compliance with labor laws and hospital policies
• Trained staff on regulatory standards and quality systems
• Developed training programs to enhance skills and performance
• Provided counseling and performance improvement support
• Developed, implemented, and reviewed hospital policies and protocols
• Ensured documentation met regulatory and quality standards
• Led incident analysis, mock drills, and quality check rounds
• Implemented lean management and patient safety standards
• Managed complaints, grievances, and transparent patient communication
• Reviewed patient records for quality and compliance
• Improved organizational processes and environment cleanliness