Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Minareiy Agustin

Abu Dhabi

Summary

Organized and motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at taking on new challenges, working effectively unsupervised, and quickly mastering new skills.

Results-driven with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

10
10
years of professional experience

Work History

Payment Operations Associate

ITMAM LLC
Abu Dhabi
11.2022 - Current
  • Investigated customer inquiries related to payments and provided timely resolutions in line with the bank's standards and UAE Central Bank regulations, to ensure consistent delivery of service levels across external and internal customers of the bank.
  • Collaborated with other departments within the organization on projects related to payments processing.
  • Processed refunds and adjustments as needed in accordance with company policy.
  • Ensure that the business target levels and customer expectations are met.
  • Assist in bank reconciliation and admin tasks, as necessary.

Customer Service Officer

ITMAM LLC
Abu Dhabi
09.2014 - 11.2022
  • Answered customer inquiries via telephone, email, and chats.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Developed strategies to improve customer service processes and procedures.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Mentored junior team members and managed employee relationships.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Business Administration

New Era Univarsity
Quezon City, Philippines
03-2007

Skills

  • Microsoft Office Proficiency
  • Analytical Investigation Techniques
  • Versatile Work Approach
  • Effective Communication
  • Case Management
  • Email Correspondence Proficiency
  • Prioritization and Scheduling
  • Understanding of Banking Regulations
  • Dependable Work Ethic

Languages

Filipino
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Payment Operations Associate

ITMAM LLC
11.2022 - Current

Customer Service Officer

ITMAM LLC
09.2014 - 11.2022

Bachelor of Science - Business Administration

New Era Univarsity

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Minareiy Agustin