Minaz banu Akhtar
Summary
Hospitality professional with background in managing housekeeping teams and ensuring high standards of cleanliness. Known for reliability, adaptability to changing needs, and strong focus on team collaboration and achieving results. Possesses skills in staff supervision, quality control, and efficient resource management.
Overview
15
15
years of professional experience
Work History
Assistant Manager of Housekeeping
Madinat Jumeirah Resort
11.2021 - Current
- Mentored junior staff members in proper cleaning techniques and safety protocols, fostering a culture of continuous learning.
- Optimized linen management process by establishing organized storage systems.
- Conducted regular inspections of property cleanliness and maintenance needs, ensuring prompt attention to detail.
- Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
- Established long-term relationships with vendors for consistent quality and competitive pricing in housekeeping supplies.
- Assessed employee performance regularly through structured evaluations leading to an improved overall work environment.
- Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
- Assisted in budgeting processes, contributing to cost-effective decision-making and resource allocation.
- Augmented staff efficiency by providing comprehensive training courses on industry best practices.
- Coordinated with maintenance teams for timely repairs, ensuring optimal conditions for guests at all times.
- Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
Housekeeping Administrator
Madinat Jumeirah Resort
06.2020 - 10.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Retail Team Leader
Madinat Jumeirah Resort
01.2017 - 05.2020
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Oversaw the implementation of new policies or procedures as directed by management or consignment requirements.
- Cultivated strong relationships with vendors to secure timely deliveries and negotiate favorable pricing on products.
- Coordinated promotional events such as in-store demonstrations or seasonal sales campaigns to generate increased foot traffic and revenue growth opportunities for the business.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
- Increased sales performance with effective merchandising displays and promotions.
- Implemented loss prevention measures to minimize theft incidents and maintain a secure environment for customers and staff.
- Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
Housekeeping Coordinator and Admin
Auris Inn Al Muhanna
09.2015 - 12.2016
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Improved overall efficiency of the housekeeping department by optimizing scheduling practices based on occupancy levels and staff availability.
- Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Trained and mentored all new personnel to maximize quality of service and performance.
Teacher
Symga English School
06.2010 - 07.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Designed curriculum materials for special education students, facilitating inclusive learning.
Education
Bachelor of Arts - Education
SNDT Women's College
Mumbai, Maharashtra01.2016
Diploma - Computer Application
Symga English High School
Surat, GujaratSkills
- Educational facilitator
- Skilled in supporting diverse learners in inclusive settings
- Supply inventory management
- Cross training in L&D department
- Effective workload management
- Staff management expertise
- Workplace relationship management
- Housekeeping
- Quality assurance and control
- Excellent communication
- Adaptability and flexibility
- Workload prioritization
Timeline
Assistant Manager of Housekeeping
Madinat Jumeirah Resort
11.2021 - Current
Housekeeping Administrator
Madinat Jumeirah Resort
06.2020 - 10.2021
Retail Team Leader
Madinat Jumeirah Resort
01.2017 - 05.2020
Housekeeping Coordinator and Admin
Auris Inn Al Muhanna
09.2015 - 12.2016
Teacher
Symga English School
06.2010 - 07.2015
Bachelor of Arts - Education
SNDT Women's College
Diploma - Computer Application
Symga English High School
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