Minu Paul
Dubai,UAE
Summary
Dynamic professional with expertise in administrative leadership and project coordination, adept at task delegation and staffing allocation to optimise team performance. Demonstrates strong skills in confidentiality maintenance, time efficiency, and initiative taking, ensuring seamless administrative support. Committed to delivering exceptional customer service through product knowledge and public speaking, while effectively managing conflict resolution. Aspires to leverage these competencies towards advancing organisational goals and enhancing operational efficiency.
Overview
26
26
years of professional experience
16
16
years of post-secondary education
Work history
Revenue optimisation coordinator
Emirates Airlines
Dubai, uae
03.2016 - Current
- Maintained accurate project documentation for team accessibility.
- Streamlined communication through effective coordination strategies.
- Managed logistics for company events, ensuring smooth execution.
- Oversaw daily operations to uphold consistent quality standards.
- Adapted proactively to unforeseen challenges with flexible solutions.
- Analysed project performance metrics to drive continuous improvements.
- Coordinated staff training sessions to enhance skills and knowledge.
- Explored new opportunities while prioritising core responsibilities.
Travel consultant
Relax Travel and Tourism
Ajman
05.2000 - 05.2002
- Dealt efficiently with last-minute changes to minimise disruption.
- Coordinated with suppliers to secure best rates and services.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Implemented effective communication skills to build strong client relationships.
- Promoted premium travel packages for increased sales conversion.
- Formulated strategic marketing initiatives to attract new clientele.
- Handled complex itineraries ensuring seamless journeys for clients.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Achieved customer satisfaction by providing tailored travel solutions.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted calls professionally and politely to maintain excellent service standards.
- Tracked flight prices to secure best-possible prices for customer trips.
Education
Bachelor of Commerce - Accounts
Vivek Vidyalaya College of Science and Commerce
India 06.2000 - 03.2005
IATA/UFTAA Foundation & EBT Course - Airline
Trade Wings Institute of Management
Montreal , USA 04.2007 - 09.2007
Diploma In Galileo India Training Level 1 (C R S) - Galileo
Trade Wings Institute of Management
INDIA 04.2006 - 03.2007
S.S.L.C - Schooling
Our lady of Nazereth High school
India 03.1990 - 03.2000
Skills
- Administrative leadership
- Task delegation
- Project coordination
- Staffing allocation
- Administrative support
- Confidentiality maintenance
- Time efficiency
- Initiative taking
- Customer Service
- Product knowledge
- Public speaking
- Conflict Resolution
Languages
English
Intermediate
Hindi
Elementary
Malayalam
Beginner
Timeline
Revenue optimisation coordinator
Emirates Airlines
03.2016 - Current
IATA/UFTAA Foundation & EBT Course - Airline
Trade Wings Institute of Management
04.2007 - 09.2007
Diploma In Galileo India Training Level 1 (C R S) - Galileo
Trade Wings Institute of Management
04.2006 - 03.2007
Bachelor of Commerce - Accounts
Vivek Vidyalaya College of Science and Commerce
06.2000 - 03.2005
Travel consultant
Relax Travel and Tourism
05.2000 - 05.2002
S.S.L.C - Schooling
Our lady of Nazereth High school
03.1990 - 03.2000