Mir ABBAS HUSSAIN
Dubai,UAE
Summary
Experienced telecommunications and IT professional with extensive expertise in 4G LTE, IMS, and advanced network protocols such as DIAMETER, SS7,SIP and TCP/IP. Proficient in virtualization technologies including VMware and OpenStack, with a strong command of Red Hat Linux and Unix environments. Demonstrates comprehensive knowledge of network management systems, alarm management, and call processing. Skilled in database management using SQL, Postgres, and Oracle, alongside hands-on experience with shell scripting for automation. Adept at leveraging domain expertise in GSM, GPRS, RCS, PTT, and SMSC to optimise communication systems. Career focus includes driving innovation in network infrastructure through cutting-edge solutions in NFV3 and cloud-based platforms.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Lead Field Specialist – EMEA Region
Mavenir
Dubai, UAE
01.2013 - 04.2025
- Created detailed solution design documentation and customized customer questionnaires for client needs
- Led installation and upgrade preparation, crafting clear procedures and robust test plans
- Collaborated with product, development and testing team on releases, patches and fixes
- Provided guidance to pre-technical team in EMEA as Lead Specialist
- Facilitated system integration into client network and assisted in testing procedures
- Conducted acceptance tests with customers to ensure product met specifications
- Delivered targeted on-the-job training to team members in their areas of expertise
- Enhanced technical and non-technical procedures to maintain customer satisfaction
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues across departments
- Provided comprehensive customer resolution reports for issues
- Developed comprehensive customer and support team documentation in alignment with EMEA standards
- Directed complex queries to appropriate team leader and sustaining support team for resolution
- Led field team in EMEA to resolve service issue
- Provided on-call assistance outside standard hours while on the regional support rota
- Executed testing, application and release of updates to enhance customer systems in EMEA region
- Facilitated software updates for customers in EMEA region
- Directed configuration modifications within EMEA region
Software Test Engineer
Motorola Solutions (Kodiak Networks)
12.2006 - 01.2011
- Performed diverse software testing methods, including stress, regression, functional and integration testing
- Led all phases of software testing and implementation at customer sites
- Expertly created and managed comprehensive test plans and strategies
- Conducted testing and deployment of telecom Value Added Services, including Push-To-Talk and Mobile Conference
- Tested Call Processing, Presence, SS7, Group SMS and EMS functionalities within software systems
- Testing different Handset Clients (Symbian, Brew, Java, and Windows mobile) and other network related features
- Sound knowledge of entire Software Development Life Cycle (SDLC)
- Coordinated testing strategies with cross-functional teams to ensure seamless and reliable product launches
- Defect tracking and Defect Reporting using Team Track, HP tool
- Troubleshoot/Resolve/Escalate customer queries/issues onsite and meet SLA timelines
- Involved in all the phases of deploying/testing system at Reliance Project (service provider with 150 million customers) with minimal no
- Of team members (2 members)
- First point of contact at client’s place (2 years) to troubleshoot and resolve customer issues (Provisioning, call failure and server issues)
- Individually brought up a demo setup (lab setup) to simulate the issues occurring in live server for one of the major clients located in Latin America
- Experience in Team Lead for Deployment and Network Operation Team of handling 21 members
- Kept keen knowledge of industry standards and verified testing procedures to maintain compliance.
Network Operation Engineer
UNISYS- Global Services India Limited
Bangalore
01.2005 - 01.2006
- Responsible for providing the first-line of post –sales telephone technical support of hardware, systems, sub-systems and ‘or applications for customers and/or employees
- Answers basic questions about installation, operation, configuration Customization, and usage of assigned products
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Escalates complex problems to the remote support Engineering staff or field Engineering
- Typically provides technical support for internal and external customers
- Escalates complex problems to higher level of expertise within organization
Education
Bachelor of Science - Computer Science
Bangalore University
Bangalore 01.2001 - 01.2004
Master of Business Administration - Business
University of Gloucestershire
03.2023 - 03.2024
Skills
- LTE
- SIP
- MSRP
- IMS
- ASBC
- RCS
- MAAP
- Redhat
- NFV3
- OpenStack
- DIAMETER
- SS7
- CallProcessing
- SQL
- Postgres
- Oracle
- SMSC
- SMPP
- Domain knowledge on Network Management
- PTT
- GSM
- GPRS
- Virtualization
- Vmware
- Shell scripting
- EMS
- Alarm Management
- TCP/IP
- DNS
- Unix
- Red Hat Linux
- SNMP
- UDP
- MM7
Personal Information
- Passport Number: Z3370177
- Date of birth: 02/06/81
- Nationality: Indian
- Marital status: Married
Tools
- Jira Tracker
- Team Track
- Bug Track
- CVS
- SQL
- MySQL
- EAST
- SMSC Simulators
- Heat
Timeline
Master of Business Administration - Business
University of Gloucestershire
03.2023 - 03.2024
Lead Field Specialist – EMEA Region
Mavenir
01.2013 - 04.2025
Software Test Engineer
Motorola Solutions (Kodiak Networks)
12.2006 - 01.2011
Network Operation Engineer
UNISYS- Global Services India Limited
01.2005 - 01.2006
Bachelor of Science - Computer Science
Bangalore University
01.2001 - 01.2004
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