MIRA POKHREL
Pyuthan
Summary
Young, energetic and goal-driven professional with 10 years of proven work experience in Customer service, sales and marketing in Liquor industry. Hold exceptional skills in dealing with multicultural customers, delivering service at the highest quality standard, ensuring customer satisfaction and performing effectively under work pressure. In past service records, displayed strong ability to assess customer needs and set up rapport with them, increase customer satisfaction, improve organization work Functioning, implement quality standards and manage team. Have excellent communication, Goal oriented team player with outstanding communication, interpersonal, analytical, problem solving, time management, results-driven work approach, enthusiasm and strong professionalism.
Overview
9
9
years of professional experience
Work History
Key Account Manager
House Of Grapes
04.2025 - Current
- Expanding the relationships with existing and new customers by continuously proposing solutions that meet their objectives
- Creating sales forecasts to target daily, monthly and yearly objectives
- Analyzing market trends, identifying opportunities for expanding product offerings within key accounts.
- Managing the sales team and responsible for ensuring the sales effectively and
generating sales - Ensuring the effective compliance with local regulations and company policies in all sales activities.
- Coordinating with logistics and supply chain teams to ensure timely product delivery and stock levels are managed efficiently
Key Account Executive
Royal Spirit
05.2024 - 03.2025
- Build and maintain strong relationships with key accounts, such as national retailers, wholesalers, and distributors
- Achieve sales targets by developing and executing business plans focused on revenue growth, market share expansion, and brand presence
- Analyze market trends, sales data, and customer feedback to identify opportunities for growth
- Develop and implement point-of-sale materials, displays, and other marketing tools to drive consumer engagement
Sales Manager
PKGS HOLDING GROUP
08.2022 - 05.2024
- Company Overview: International production and distribution
- Managing and developing relationships with key liquor accounts restaurants, and retailers
- Achieving sales targets and revenue goals by promoting liquor b key accounts
- Monitoring market trends and competitor activity to identify opp in the liquor industry
- Nurture the distillery's brands so they become instantly recognize within the liquor industry
- Profit and loss responsibility within each trade channel
- Monitor the net income after expenses for each distillery product channel
- Based on that data, It will help to decide how company allocated
- Inventory Management: Assisted clients in managing their invent ensuring product availability and minimizing wastage
- International production and distribution
Cashier / Sales Associate
Eurostar Cellar
07.2018 - 07.2022
- Managed cash drawers and cash pick-ups, counted end of shifts cash accuracy with paper and computer receipts and POS register machine facilitate cash transactions
- Stock, arrange and rotate liquor merchandise on shelves
- Stock beer up displays
- Stocked all incoming shipments upon weekly arrival and managed
- Received and checked shipments for discrepancies, determined stock organized product displays on the sales floor
Customer Service Agent
Bright Point Royal Women's Hospital
12.2015 - 05.2017
- Greeting clients and patients by name in a friendly manner
- Making appointments and scheduling surgeries for the appropriate
Education
Bachelor Degree -
Jaipur National University
Diploma - intermediate level (+2)
Tangal Higher Secondary School
Ticketing and Reservation - Amadeus & SABRE
Khawarizmi International College (KIC)
Passenger Ground Services - IATA
Khawarizmi International College (KIC)
Advance Microsoft office pacakage -
NADIA Training Institute
Skills
- Team Oriented
- Customer Service Skills
- Computer Application Skills
- Office Package Skills
- POS Register Machine Skills
- Communication Skills
- Interpersonal Skills
- Lead Qualification
- Critical Thinking Skills
- Product Knowledge
- Conflict Resolution Abilities
Languages
English
Hindi
Nepali
Custom Section
Pyuthan, Nepal
Personal Information
- Passport Number: BA0130066
- Date of birth: 03/08/93
- Gender: Female
- Nationality: Nepalese
- Driving Licence: Automatic 2020 (UAE)
- Marital status: Unmarried
- Visa: Residence
Timeline
Key Account Manager
House Of Grapes
04.2025 - Current
Key Account Executive
Royal Spirit
05.2024 - 03.2025
Sales Manager
PKGS HOLDING GROUP
08.2022 - 05.2024
Cashier / Sales Associate
Eurostar Cellar
07.2018 - 07.2022
Customer Service Agent
Bright Point Royal Women's Hospital
12.2015 - 05.2017
Ticketing and Reservation - Amadeus & SABRE
Khawarizmi International College (KIC)
Passenger Ground Services - IATA
Khawarizmi International College (KIC)
Advance Microsoft office pacakage -
NADIA Training Institute
Bachelor Degree -
Jaipur National University
Diploma - intermediate level (+2)
Tangal Higher Secondary School
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