Summary
Overview
Work History
Education
Skills
Certification
Degrees
Hobbies and Interests
Timeline
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MIRACLE NWAEME

MIRACLE NWAEME

Dubai,DU

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Executive

ONLINE INTEGRATED SOLUTIONS DMCC
08.2019 - 07.2024
  • Diagnosed technical issues involving the installation and configuration of computer systems
  • Stayed updated with changes and updates in the company's systems and redirected problems to the appropriate resource when necessary
  • Observed activity logs for developing patterns or trends.
  • Provided detailed guidance to applicants on the necessary documents, filling out forms correctly, and the timelines involved in the visa application process.
  • Trained new staff on customer service standards and visa application processes
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Facility Manager

Concordia DMCC
06.2017 - 05.2019
  • Supervised staff of 50 in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.

Education

Bachelor of Science - Computer Science

IMO STATE UNIVERSITY
Owerri, Nigeria
09.2014

Skills

  • Data Management
  • Marketing
  • Contract Negotiation
  • Computer Skills
  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • English Fluency

Certification

DIGITAL MARKETING CERTIFICATION, 2022-01-01

Degrees

BACHELOR'S DEGREE (B.SC) IN COMPUTER SCIENCE

Hobbies and Interests

  • Cooking
  • Volunteering Activities
  • Fitness & Sports
  • Escape-room Gaming
  • Travelling

Timeline

Customer Service Executive

ONLINE INTEGRATED SOLUTIONS DMCC
08.2019 - 07.2024

Facility Manager

Concordia DMCC
06.2017 - 05.2019

Bachelor of Science - Computer Science

IMO STATE UNIVERSITY

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MIRACLE NWAEME