MIRACLE NWAEME
Dubai,DU
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Executive
ONLINE INTEGRATED SOLUTIONS DMCC
2019.08 - 2024.07
- Diagnosed technical issues involving the installation and configuration of computer systems
- Stayed updated with changes and updates in the company's systems and redirected problems to the appropriate resource when necessary
- Observed activity logs for developing patterns or trends.
- Provided detailed guidance to applicants on the necessary documents, filling out forms correctly, and the timelines involved in the visa application process.
- Trained new staff on customer service standards and visa application processes
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Facility Manager
Concordia DMCC
2017.06 - 2019.05
- Supervised staff of 50 in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
Education
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
Owerri, Nigeria09.2014
Skills
- Data Management
- Marketing
- Contract Negotiation
- Computer Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- English Fluency
Certification
DIGITAL MARKETING CERTIFICATION, 2022-01-01
Degrees
BACHELOR'S DEGREE (B.SC) IN COMPUTER SCIENCE
Hobbies and Interests
- Cooking
- Volunteering Activities
- Fitness & Sports
- Escape-room Gaming
- Travelling
Timeline
Customer Service Executive
ONLINE INTEGRATED SOLUTIONS DMCC
2019.08 - 2024.07
Facility Manager
Concordia DMCC
2017.06 - 2019.05
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
DIGITAL MARKETING CERTIFICATION, 2022-01-01
Similar Profiles
Deepika KhajuriaDeepika Khajuria
Business Administration at Inspirisys Solutions DMCCBusiness Administration at Inspirisys Solutions DMCC
Mohammed Ala UddinMohammed Ala Uddin
Finance Manager at O3 Solutions DMCCFinance Manager at O3 Solutions DMCC
Ruby Aileen MejiaRuby Aileen Mejia
Project Coordinator at Pharmaceutical Solutions DMCCProject Coordinator at Pharmaceutical Solutions DMCC