Mira Hassan Al Hammadi
Abu Dhabi
Summary
Results-driven professional with exceptional leadership and management skills, adept at delivering customer service excellence and effective communication. Proven ability to document processes, analyse problems, and provide innovative solutions. Highly organised and computer literate, committed to achieving career goals through continuous improvement and dedication.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Guest services & Retail assistant manager
Miral Experiences
teamLab Phenomena
08.2024 - 05.2025
- Led guest services and retail team to deliver exceptional customer experiences.
- Managed daily operations, including budgeting, scheduling, and inventory control.
- Coordinated training, coaching, and performance development for team members.
- Ensured consistent service standards through performance monitoring and fair shift planning.
- Oversaw POS ticketing systems and retail operations, including stock management and merchandising.
- Collaborated cross-departmentally to execute onsite events and promotions.
- Handled guest feedback and complaints with professionalism, achieving high satisfaction scores.
- Consistently met or exceeded KPIs, including guest satisfaction and mystery shopper results.
Ground Crew Team Leader
Miral Experiences
Yas Island, Abu Dhabi
04.2023 - 08.2024
- Managed team training, attendance, coaching, appraisals, and development planning.
- Created fair, efficient staff schedules to ensure full operational coverage.
- Maintained high service standards through policy compliance and checklist oversight.
- Handled guest complaints professionally to drive satisfaction and loyalty.
- Directed retail operations, including inventory control, restocking, and barcoding.
- Delivered outstanding customer service through clear, responsive communication.
- Coordinated administrative tasks, including reporting and scheduling.
Ground Crew Member
Miral Experiences
Yas Island, Abu Dhabi
05.2022 - 04.2023
- Managed guest bookings, waivers, and scheduling with accuracy and efficiency.
- Maintained precise records and handled data entry to support smooth operations.
- Resolved guest issues promptly, enhancing overall satisfaction and experience.
- Delivered in-depth product knowledge and personalized guest support.
- Fostered a welcoming, customer-focused environment.
- Handled financial transactions with accuracy and adherence to compliance standards.
- Supported inventory processes, including ordering and restocking merchandise.
Sales Associate
Miral Experiences
Yas Island, Abu Dhabi
10.2021 - 05.2022
- Drove sales through effective upselling and cross-selling strategies.
- Assisted customers with product information and tailored recommendations.
- Organised and maintained visually appealing product displays.
- Managed barcoding, pricing, and conducted regular inventory counts.
- Ensured cleanliness and organisation of retail area to enhance customer experience.
HSE Inspector
Municipality of Abu Dhabi
Abu Dhabi
01.2021 - 04.2021
- Conducted onsite inspections to ensure adherence to health, safety, and environmental protocols.
- Documented incidents and submitted detailed reports for review.
- Verified commercial licenses and ensured compliance with local regulations.
- Investigated accidents impacting the environment and provided comprehensive reports.
Education
Bachelor of Science - Public Health and Nutrition
Zayed University
/2016 - 05.2021
Skills
- Leadership and management skills
- Customer service excellence
- Communication skills
- Documenting
- Analytical and problem solving
- Computer literate
- Organizational skills
References
References available upon request.
Timeline
Guest services & Retail assistant manager
Miral Experiences
08.2024 - 05.2025
Ground Crew Team Leader
Miral Experiences
04.2023 - 08.2024
Ground Crew Member
Miral Experiences
05.2022 - 04.2023
Sales Associate
Miral Experiences
10.2021 - 05.2022
HSE Inspector
Municipality of Abu Dhabi
01.2021 - 04.2021
Bachelor of Science - Public Health and Nutrition
Zayed University
/2016 - 05.2021
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