MIRA JEAN BALCITA
DUBAI,UAE
Summary
Proactive medical receptionist with 2-year experience providing clerical support and costumer care service to patents and staffs for Dermatology and Aesthetics clinics. Adept at managing quantities of bookings, inquiries and medical administration with demonstrated success in streamlining processes. Organized and approachable individual with excellent attention to detail. Effective in handling office administrative task within busy multi-physician practices. Expedient in processing patient check-in/check-out. Efficient in managing appointment scheduling, patient records, and medical billing. Communicates well to build positive rapport with staff and patients.
Overview
9
9
years of professional experience
Work History
Medical receptionist
Nyle Skin Aesthetics and Dermatology
Dubai, UAE
07.2022 - 07.2024
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Maintained clean reception area to promote a positive clinic environment.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Interacted with various departments to ensure streamlined flow of information and documents.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Increased office productivity by managing supplies inventory effectively.
- Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
- Ensured patient comfort by providing clear communication and timely service.
- Supported the billing department in resolving discrepancies; ensured prompt payment from patients.
- Facilitated successful appointments by scheduling accurately and promptly.
- Streamlined patient check-in procedures for improved experience.
- Updated patient records for continued compliance with policies.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Set new appointments, rescheduled appointments, and sent reminders.
- Enhanced office efficiency by maintaining organised records and schedules.
Receptionist
MEYDAN POLO RESIDENCES
Dubai, UAE
01.2022 - 06.2022
- Utilised multi-line telephone system to manage incoming calls effectively.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained an organised reception area for a professional business environment.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained accurate logs of visitor entries for security purposes.
Document controller
FELCRIS CENTRALE
DAVAO, PHILIPPINES
10.2015 - 10.2016
- Maintained confidentiality and security of sensitive information in accordance with company policies.
- Coordinated the disposal or archiving of obsolete documents per regulations, improving storage management practices substantially.
- Organised departmental meetings regularly to discuss common challenges and devise solutions together.
- Conducted comprehensive audits for ensuring compliance with company standards.
- Established high-quality control measures, resulting in significant error reduction in documentation process.
Education
High School Diploma -
FRANCISCO BANGOY NATIONAL HIGH SCHOOL
PHILIPPINES /2009 - /2010
Diploma of Education - NURSING ASSISTANT
FILIPINO INSTITUTE
DUBAI, UAEHRM
ASSUMPTION COLLEGE OF DAVAO
PHILIPPINESSkills
- Maintaining professionalism under pressure
- Maintaining clean reception area
- Medical billing familiarity
- Clinical office procedures knowledge
- Record keeping accuracy
- Adapting to changing priorities
- Multitasking efficiency
- Computer literate
- E-booking system
- Ms Office
- Medico plus
- Clinicsoft80
- Interpersonal Skills
- Facilitating physician-patient communication
- Organising waiting room flow
- New patient registration
Languages
English
Advanced
Affiliations
- reading
- movies
- music
reference
Nathaniel Castellano
Timeline
Medical receptionist
Nyle Skin Aesthetics and Dermatology
07.2022 - 07.2024
Receptionist
MEYDAN POLO RESIDENCES
01.2022 - 06.2022
Document controller
FELCRIS CENTRALE
10.2015 - 10.2016
High School Diploma -
FRANCISCO BANGOY NATIONAL HIGH SCHOOL
/2009 - /2010
Diploma of Education - NURSING ASSISTANT
FILIPINO INSTITUTE
HRM
ASSUMPTION COLLEGE OF DAVAO
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