Mira Nader Abdu
Tickting Agent
sharjah,UAE
Summary
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative Agent
vodafone store
egypt, cairo
01.2022 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Telesales Representative&callcenter
medical company
egypt, cairo
05.2020 - Current
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages and transferred calls to correct individuals.
- Answered questions about company offerings with knowledgeable responses about products and services.
Personal assistant to a stylist
moda fashion spot
egypt, cairo
02.2019 - Current
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
bachelor's degree faculty of commerce - accounting
Ain Shams University, Faculty of Commerce
11.2015 - 06.2019
Skills
Sales proficiency
Product and service knowledge
Scripted calls
Outbound and inbound calls
Diplomatic
Effective prospecting
Hard worker
Teamwork
Professional communication
Negotiation skills
Working under pressure
Certification
Amadeus Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Agent
vodafone store
01.2022 - 04.2022
Telesales Representative&callcenter
medical company
05.2020 - Current
Personal assistant to a stylist
moda fashion spot
02.2019 - Current
bachelor's degree faculty of commerce - accounting
Ain Shams University, Faculty of Commerce
11.2015 - 06.2019