Mirasol Colongan
Abu Dhabi
Summary
Experienced hospitality and retail professional with a proven track record in customer service, cash handling, and team collaboration. Demonstrates expertise in maintaining organised workspaces, delivering prompt and friendly service, and resolving customer concerns to ensure satisfaction. Skilled in operating cash registers, promoting products, and adhering to hygiene standards within high-volume environments. Adept at fostering positive guest experiences through effective communication and attention to detail. Committed to contributing to dynamic teams while pursuing opportunities for growth within the service industry. Experienced in sales and customer service. Excel at building strong relationships with clients and resolving issues promptly. Deliver top-notch service and exceed customer expectations consistently.
Overview
10
10
years of professional experience
Work History
Waitress
Kawloon Chinese Restuarant-Abu dhabi
05.2025 - 11.2025
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Advised customers on possible wait times and kitchen delays to manage expectations.
Sales and Customer Service Representative
Nesto Hypermarket-Dubai
02.2023 - 02.2025
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Consulted with customers to help with purchasing decisions.
- Used POS machines to scan items and process transactions.
Cashier
S&R Super Market-Tauig Manila
09.2020 - 02.2022
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Completed daily records updates to track sales and accurate payment totals.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
Waitress
Pinoy Restuarant & Coffee-Kuwait
02.2016 - 02.2018
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers, answered initial questions and took drink orders.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
Education
Gutalac NAtional High School
Zambuanga Del Norte01-2009
Skills
- Customer Service & Sales Assistance
- Cash Register Operatin & Cash Handling
- Product Knowledge & Promotion
- Team Collaboration & Communication
- Basic Computer Skills
- Customer service
Languages
English
Beginner
A1
Arabic
Beginner
A1
Tagalog
Beginner
A1
Timeline
Waitress
Kawloon Chinese Restuarant-Abu dhabi
05.2025 - 11.2025
Sales and Customer Service Representative
Nesto Hypermarket-Dubai
02.2023 - 02.2025
Cashier
S&R Super Market-Tauig Manila
09.2020 - 02.2022
Waitress
Pinoy Restuarant & Coffee-Kuwait
02.2016 - 02.2018
Gutalac NAtional High School