Mirette Emil N. Rizkalla
Legal Secretary
Dubai,United Arab Emirates
Summary
Detail-oriented professional with expertise in word processing packages, Excel, PowerPoint, Visual Basic, AutoCAD, and various Internet applications. Proficient in utilising Visio for creating detailed diagrams and flowcharts. Committed to leveraging technical skills to enhance operational efficiency and support organisational goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Client Service Administration Manager / Marketing Lead and Head of Secretarial department
Rouse & Co International
Dubai, United Arab Emirates
07.2024 - 07.2025
- Mentoring and assisting in prioritizing work of the team.
- Monitoring the work performance and objectives.
- Undertaking appraisals.
- Providing enhanced support to my team to enable them to operate at optimum efficiency.
- Maintaining and enhancing relationships with clients, ensuring their needs are met and their expectations are exceeded.
- Overseeing the administrative aspects of client cases, ensuring all documentation, filings, and deadlines are managed efficiently.
- Coordinating with attorneys, paralegals, and other staff to ensure cohesive and efficient service delivery.
- Identifying and implementing improvements in administrative processes to enhance service quality and efficiency.
- Providing training and support to staff to ensure they are knowledgeable about IP law procedures and client service standards.
- Preparing and presenting reports on client service performance, client satisfaction, and other relevant metrics to firm management.
- Arranging events and managing the Marketing in our firm.
- Managing and maintaining accurate and up-to-date client files and databases.
- Participating in the billing process.
- Leading onboarding for Emirati new joiners, supporting national talent integration and ensuring smooth transition into company culture and operations
- Creating accurate and compliant technical patent drawings using Microsoft Visio and AutoCAD, ensuring alignment with formal submission standards across various jurisdictions.
Senior Legal Secretary
Rouse & Co International
08.2023 - 07.2024
- Maintaining standard operating procedures.
- Improving processes and polices.
- Assisting with corporate secretarial duties.
- Providing enhanced support to the team to enable them to operate at optimum efficiency.
- Conducting research.
- Delivering training to the team.
- Providing administrative support to lawyers, including drafting, typing and filing legal documents.
- Managing and maintaining accurate and up-to-date client files and databases.
- Handling and prioritizing all outgoing or incoming correspondence.
- Participating in the billing process.
- Creating PowerPoint presentations.
- Preparing Clients reports.
- Supporting in the preparation of trial materials and exhibits.
Legal Secretary
Rouse & Co International
04.2018 - 08.2023
- Providing administrative support to lawyers, including drafting, typing and filing legal documents.
- Maintaining accurate and up-to-date client files and databases.
- Handling and prioritizing all outgoing or incoming correspondence.
- Participating in the billing process.
- Submitting documents and samples.
Project Coordinator / Office manager and Engineer
Sydney Seal L.L.C
08.2016 - 03.2018
- Company Overview: Water Proofing Sub-Contractor
- Responsible for all project admin duties.
- Negotiating with suppliers on lead-time, cost and quality so as to obtain the maximum benefit.
- Selecting new suppliers based on pre-qualification process and cost/quality comparison.
- Revising contracts sent by the main contractors & making the necessary changes as per our terms & conditions.
- Monitoring&circulatingcontracts/documents for approval.
- Submitting documents and samples to main contractor.
- Tracking, referencing & filing documents.
- Preparing, maintaining & reviewing purchasing files, reports & price lists.
- Tracking the status of orders& deliverables.
- Following up with main contractors, suppliers& 3rd parties.
- Water Proofing Sub-Contractor
2nd level technical support of Telecom Central in France, Provisioning worldwide applications such as SharePoint & Plazza.
Orange Business Services OBS
09.2014 - 02.2016
- Supporting technical applications.
- Monthly and weekly reporting and presentations.
- Helping the Team Leader with the team operations and administration.
- Coordinating between team members.
- Workflow technologies applied.
- Dealing with French and international users.
- Courses: Unix Essentials, Introduction to programming using C#, SQL
Mechatronics engineer
Technonet company
01.2011 - 08.2014
- Company Overview: Fire fighting & Fire alarm systems
- Responsible of the department of fire fighting systems which includes updating prices according to $, pricing offers, making technical offers & submittals.
- Fire fighting & Fire alarm systems
Mechatronics engineer
EL Wazzan for projects development
01.2010 - 12.2010
- Responsible of the mechanical calculations of swimming pools & its designs on AUTOCAD.
Customer Support Representative (Technical Support, language: French)
Xceed
11.2009 - 01.2010
- Developed excellent customer service and communication skills while working as a Customer Support Representative.
Education
French Certificates - DELF 2nd degree, A5 (Civilisation française et francophone), A6 (Expression spécialisée)
Collège du Sacré-Cœur
Cairo / Egypt 09.1991 - 09.2004
B.Sc. - Mechanical Engineering
Helwan University
Helwan / Egypt 09.2004 - 09.2009
Skills
- Word processing packages
- Excel
- Power Point
- Visual Basic
- AutoCAD
- Various Internet applications
- Visio
- Office management
- Time efficiency
- Team Leadership
- Process Improvement
Languages
English
Advanced
French
Advanced
Arabic
Native
Personal Information
- Date of birth: 09/04/86
- Gender: Female
- Nationality: American Egyptian
- Marital status: Married
- Place of birth: FL
Custom
- Internet research
- Reading
Timeline
Client Service Administration Manager / Marketing Lead and Head of Secretarial department
Rouse & Co International
07.2024 - 07.2025
Senior Legal Secretary
Rouse & Co International
08.2023 - 07.2024
Legal Secretary
Rouse & Co International
04.2018 - 08.2023
Project Coordinator / Office manager and Engineer
Sydney Seal L.L.C
08.2016 - 03.2018
2nd level technical support of Telecom Central in France, Provisioning worldwide applications such as SharePoint & Plazza.
Orange Business Services OBS
09.2014 - 02.2016
Mechatronics engineer
Technonet company
01.2011 - 08.2014
Mechatronics engineer
EL Wazzan for projects development
01.2010 - 12.2010
Customer Support Representative (Technical Support, language: French)
Xceed
11.2009 - 01.2010
B.Sc. - Mechanical Engineering
Helwan University
09.2004 - 09.2009
French Certificates - DELF 2nd degree, A5 (Civilisation française et francophone), A6 (Expression spécialisée)
Collège du Sacré-Cœur
09.1991 - 09.2004
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