Mirgul Abdykerimova
Abu Dhabi
Summary
A communicative, self-motivated, and enthusiastic team player is looking for a professional and successful company, in order to: grow, gain knowledge and experience within the organization, socialize and utilize own skills and knowledge to contribute to the company’s development.
Overview
9
9
years of professional experience
Work History
Cluster Groups, Conference and Events Coordinator
Hilton Abu Dhabi Yas Island
06.2023 - Current
- Coordinate group sales activities, including events, weddings, and conferences
- Develop and maintain relationships with clients and vendors
- Respond to inquiries and provide information on pricing, availability, and services
- Collect and confirm group bookings and ensure all details are accurate
- Create and maintain records and reports for sales and budget tracking
- Collaborate with other departments to ensure smooth execution of events
- Attend and participate in industry networking events and trade shows
- Identify opportunities to upsell and increase revenue for the hotel or venue
- Communicate and negotiate with clients on behalf of the hotel or venue
- Provide exceptional customer service and ensure client satisfaction
Front Office Supervisor
Waldorf Astoria Ras Al Khaimah
01.2023 - 05.2023
- Ensure smooth check-in and check-out of guests.
- Handle guest complaints and requests in a professional manner.
- Manage the hotel's reservations and room assignments system.
- Train and supervise front desk staff to ensure excellent customer service.
- Promote and sell hotel amenities and services to guests.
- Maintain accurate records and reports for operations and financials.
- Ensure compliance with safety and security protocols for guest and staff.
- Remain knowledgeable of local attractions, events, and amenities to advise guests.
Personal Concierge
Waldorf Astoria Ras Al Khaimah
06.2021 - 12.2022
- Provide information about local features in Ras Al Khaiamh such as shopping, dining, nightlife, and different tourist destinations;
- Assisted the guest in making itineraries and travel arrangements for city tours, sightseeing, desert safari, yacht tour and helicopter ride;
- Perform Concierge desk & administration duties, handle
complaints and upholds club’s policies; - Ensure all guests’ inquiries are answered correctly and assisted accordingly;
- Ensure that all amenities & special arrangements are well coordinated and delivered on time;
- Carry out unusual request such as searching for hard-to-find items and different services outside the property;
- Received packages and different parcels for the guests;
- Make dining reservation, organized transportation for the guest and assisted all the drivers from different hotels and companies
Front Desk Agent
BM Beach Hotels & Resort
01.2020 - 06.2021
- Greeting and thanking guests in a sincere, friendly manner;
- Checking guests in on arrival and out on departure;
- Posting charges to appropriate guest accounts;
- Anticipating and addressing guest needs, and resolving their problems and complaints;
- Assisting guests with disabilities;
- Complying with company procedures and safety policies;
- Performing duties on a daily checklist.
Senior Specialist
International Cooperation Department, Kyrgyz National University
12.2018 - 12.2019
- Participating in the University internationalization processes as well as ensuring international cooperation;
- Participating in organization of protocol events (meetings, conferences, forums, and seminars) and visits of international partners’ delegations to the Kyrgyz Republic, complying with protocol norms and etiquette with the University and its affiliate organizations involved;
- Within the Department operation participating in the processes of initiation and development of agreements (memorandums, contracts, and agreements) concluded with international partners as well as education and scientific entities;
- Monitoring and participating in contracts follow-up initiated by the Department;
- Within the Department duties gathering and participating in collection of the required data and preparation of analytical and information materials for the reports and speeches of the University executive management;
- Maintaining short-term study programs, exchange programs for both international and University students, including provision of logistics, visa support, and development of marketing materials.
Executive Director
Til Akademiyasy
02.2015 - 12.2018
- Responsible for the planning, organizing, and directing of
the organization’s operations and programs; - Supervises the development of operations-based financial modelling;
- Develops and implements consistent inventory and cost accounting policies, procedures, and operational reporting/metrics;
- Oversees and reports on the company results for senior management;
- Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends;
- Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management for all locations;
- Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees.
Education
Bachelor of Science - Linguistics
Kyrgyz National University
Bishkek06.2016
Skills
- Opera PMC
- OnQ R&I
- OnQ PMS
- MS Office Applications etc
Languages
Kyrgyz
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Cluster Groups, Conference and Events Coordinator
Hilton Abu Dhabi Yas Island
06.2023 - Current
Front Office Supervisor
Waldorf Astoria Ras Al Khaimah
01.2023 - 05.2023
Personal Concierge
Waldorf Astoria Ras Al Khaimah
06.2021 - 12.2022
Front Desk Agent
BM Beach Hotels & Resort
01.2020 - 06.2021
Senior Specialist
International Cooperation Department, Kyrgyz National University
12.2018 - 12.2019
Executive Director
Til Akademiyasy
02.2015 - 12.2018
Bachelor of Science - Linguistics
Kyrgyz National University
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