Miriam Encabo
Dubai,United Arab Emirates
Summary
As a dedicated and passionate Pharmacist-Online with extensive experience in customer service, I am eager to join the team. My commitment to enhancing better customer experience and my ability to communicate effectively with diverse clientele make me an ideal candidate. I am excited about the opportunity to contribute my expertise and enthusiasm to a forward-thinking organization that prioritizes customer satisfaction.
Effectively manage workflow and proven ability to handle tasks accuracy and efficiency.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Pharmacist-Online (Customer Service Senior Exec.)
Aster DM Healthcare- ASTER PHARMACY CONTACT CENTER
Dubai, United Arab Emirates
08.2019 - 01.2026
- Pharmacist-Online: Providing an exceptional patient assistance through calls and chats. Live chat support for medical inquiries, myAster online/app order status, home delivery requests, medicine assistance related to any medical or other relevant inquiries.
- Attend and resolve customer enquiries and complaints received from various channels like calls, chats, emails, and social media.
- Complaint management: Raise complaint/feedback tickets to the management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP.
- Outbound Calling customer who gave poor rating in surveys to explain, educate, promote our services, and finally convince customers of the best customer experience they can get from Aster Pharmacy.
- Handle and respond to Social Media platforms- Facebook, Instagram, LinkedIn, Twitter, and Google Business/reviews.
- Trained and mentored junior staff, improving team performance and efficiency.
- Quality Assurance: Audit the calls to ensure better call quality to provide better customer experience and providing feedback to the team.
Pharmacist
Aster DM Healthcare - Aster Pharmacy
Dubai, United Arab Emirates
11.2015 - 08.2019
- Prepares and dispenses out-patient medication orders from the physician.
- Checking dosage and ensuring that medicines are correctly and safely supplied and labelled.
- Patient counselling and advising on the treatment of minor ailments.
- Keeping a register of controlled drugs for legal and stock control purposes.
- Processing insurance medications.
- Skin care / healthcare advisor (Dermatological products, Vitamins and Supplements).
- Knows how to handle some customer issues.
Pharmacist
Blu Ocean Holdings, Inc. ThreeSixty Pharmacy
Cebu, Philippines
01.2013 - 11.2015
- Position: Pharmacist
Pharmacist
Prisolutions Corporation ThreeSixty Pharmacy
Cebu, Philippines
08.2011 - 01.2013
- Position: Pharmacist
Education
Bachelor of Science - Pharmacy
Southwestern University
Cebu, Philippines 01.2006 - 01.2011
High School -
Sangat National High School
San Fernando, Cebu, Philippines 01.2002 - 01.2006
Elementary School - undefined
Sangat Elementary School
San Fernando, Cebu, Philippines 01.1996 - 01.2002
Skills
Highly motivated professional
Goal-oriented mindset
Excellent communication abilities
Task management skills
Understanding of product offerings
Expertise in Microsoft Office
Accomplishments
- Process Excellence Award (August 2025)
- Certificate of Excellence- For Achieving the Highest Call Quality Score for SY 21-22
- Certificate of Excellence- For Achieving the Highest Home Delivery Conversion Score for FY 21-22
- Aster Ambassador (FY19-20)
- DHA Pharmacy Examination Passer, 2017
- Pharmacist Licensure Examination Board Passer, 2011
Certification
- Licensed Pharmacist holder of Dubai Health Authority in Dubai, UAE.
- Licensed Pharmacist holder of Professional Regulations Commission in Cebu, Philippines
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Miriam Egoc Encabo
Languages
English
Fluent
References
References available upon request.
Timeline
Pharmacist-Online (Customer Service Senior Exec.)
Aster DM Healthcare- ASTER PHARMACY CONTACT CENTER
08.2019 - 01.2026
Pharmacist
Aster DM Healthcare - Aster Pharmacy
11.2015 - 08.2019
Pharmacist
Blu Ocean Holdings, Inc. ThreeSixty Pharmacy
01.2013 - 11.2015
Pharmacist
Prisolutions Corporation ThreeSixty Pharmacy
08.2011 - 01.2013
Bachelor of Science - Pharmacy
Southwestern University
01.2006 - 01.2011
High School -
Sangat National High School
01.2002 - 01.2006
Elementary School - undefined
Sangat Elementary School
01.1996 - 01.2002