MIR MANSOOR ALI
Sales Team Manager
Dubai,UAE
Summary
Accomplished Senior Team Manager at Etisalat UAE, adept in business development and team leadership. Championed initiatives to achieve a 15% YOY growth by fostering strong client relationships and mentoring a team towards acquisition, retention & operational excellence. Excelled in negotiations, ensuring sustained company and client success with a keen focus on innovation management.
Overview
16
16
years of professional experience
Work History
Senior Team Manager
Etisalat UAE
Dubai
02.2023 - Current
- Lead and oversee a team of 6 Key Account Managers responsible for handling Etisalat Mid Market accounts.
- Each Key Account Manager manages 170 accounts, totaling 1020 accounts with a portfolio value of 68 million, aiming for a 10%-14% growth target.
- Train and guide the team to achieve both Volume of Activity (VOA) and revenue targets.
- Leading major projects with deal size of 100k to 2M. Championed continuous improvement initiatives and increased efficiency within the team.
- Concentrate on core and ICT solutions to meet client needs & Cultivated strong relationships with clients, consistently exceeding their expectations and ensuring repeat business opportunities
- Achieved Year-over-Year (YOY) growth of 12% in 2023 and 15% in 2024.
- Reduced employee turnover rate by maintaining a supportive work environment and addressing individual concerns promptly.
Sales Manager
Arktel Technologies
Dubai
04.2021 - 12.2022
- Compiled key sales data metrics to formulate reports and communicate progress to senior management.
- Introduced lead automation solutions to streamline operations, improving lead generation efficiencies by 85%.
- Employed strategic planning and analysis to confidently advise CEO on innovative market expansion tactics.
- Mentored and monitored performance of 50+ sales staff, including 20 direct reports.
- Launched performance-driven sales incentive programs that led 40 sales staff to exceed individual KPIs by up to 150%.
- Aligned strategy and delivery across departments through strong leadership and communication.
- Conducted in-depth territory research to leverage emerging market opportunities, boosting sales by 110%.
- Drove high-quality client acquisition with targeted market research and multi-channel outreach.
Senior Sales Manager
Unacademy
Bangalore
06.2020 - 03.2021
- Unacademy , Bangalore, Karnataka
- Et and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects
- Trained employees on new technology and sales methods to build highly- knowledgeable and successful team
- Coordinated activities and projects to plan sales department operations and meet timelines
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 15-member management team with related direct reports
- Conducted performance reviews every month, providing strong feedbacks and recommendations for improvement.
Assistant Manager
Toppr Technologies Pvt LTD
Bangalore
07.2019 - 06.2020
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Monitored sales team performance, analyzed sales data and driving daily business with the team
- Coordinated 30 employees selling Toppr products and handled a business unit for the given period of the time
- Achieving growth and hitting targets by successfully managing the sales team in Bangalore region
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Created and implemented new lead generation strategies with Marketing team
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Team Manager
Toppr Technologies Pvt Ltd
Bangalore
03.2018 - 06.2019
- Achieving growth and hitting targets by successfully managing the sales team in Bangalore region
- Designing and implementing a strategic sales plan that expands company's business and ensure its strong presence in market
- Managing recruiting, objectives settings, coaching and performance monitoring of sales representative
- Build and promote strong, long-lasting customer relationship by meeting them and understand their needs
- Identifying emerging markets and fully aware of competition status
- Present sales, revenue and performance reports with realistic forecast to the management
- Maintaining quality of business & timely reviews of team members individually.
Territory Sales Manager
Bharti Airtel Ltd
05.2017 - 03.2018
- Leading B2B sales in Mysore region along with sales team
- Arranging meetings with existing & new potential customers and selling product offerings
- Targeted prospects in other territories through careful research of competitor products, servicesand trends
- Assessed each location's ARC's and team performances, analyzing data trends to determinebest methods to improve sales postpaid sales
- Working to number targets and KPI's as set by the sales head
- Led targeted training programs to educate staff on product benefits and service capabilities
- Operating Roadshows in relevant companies to build daily business
- Motivated andmentored sales employees to enhance presentation, negotiation and customer relationsabilities.
City Manager
United Agencies Pvt Ltd
10.2015 - 04.2017
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Developed value-added solutions and approaches by leveraging trends in customer market places and industries
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Held weekly meetings with Sales Executives s to identify techniques to overcome sales obstacles.
Senior Consultant
Flipkart Internet Pvt Ltd
04.2014 - 07.2015
- Monitored and managed staff performance to attain target metrics both individually and team unit
- Directed work completed by team of 10 consultants
- Assistance buying, Customer service & Technical assistance for Mobile, Laptops & cameras
- Resolves product or service problems by clarifying the customer's compliant, determining the cause of the problem, selecting & explaining the best solution to solve the problem.
Branch Sales Manager
Bharti Airtel Ltd
01.2011 - 03.2014
- Achieved recognition from senior management for contribution to store success, includingmanaging sales, employees and operations to foster optimal performance
- Strengthened merchandising and promotional strategies to drive customer engagement andboost sales
- Developed loyal and highly satisfied customer base through proactive management of teamcustomer service strategies
- Conducted weekly staff meetings to motivate staff members, address concerns and questions,plan improvements, and evaluate progress toward goals.
Sales Executive
Bharti Airtel Ltd
11.2008 - 01.2011
- Achieved sales goals and service targets by leveraging interpersonal communication skills andproduct knowledge to cultivate and secure new customer relationships
- Increased revenue by implementing effective sales strategies in all aspects of sales cycleprocess from prospecting leads through close
- Managed entire sales cycle across customer accounts, proposing and closing sales to achievetotal revenue growth, profit and customer satisfaction plans
- Achieved sales goals of and servicetargets by leveraging interpersonal communication skills and product knowledge to cultivate andsecure new customer relationships
- Executed local & regional marketing and branding initiatives to drive sales within existing andprospective accounts.
Education
Bachelor in Commerce -
Mangalore University
KarnatakaPUC - Science
St. Philomena's Pre-University College
SSLC - undefined
St. Matthias High School
Skills
Business development
Relationship building
Decision-making
Negotiations
Customer focus
Training and mentoring
Influencing skills
Recruitment
Innovation management
Operational excellence
Account Management
Team leadership
Timeline
Senior Team Manager
Etisalat UAE
02.2023 - Current
Sales Manager
Arktel Technologies
04.2021 - 12.2022
Senior Sales Manager
Unacademy
06.2020 - 03.2021
Assistant Manager
Toppr Technologies Pvt LTD
07.2019 - 06.2020
Team Manager
Toppr Technologies Pvt Ltd
03.2018 - 06.2019
Territory Sales Manager
Bharti Airtel Ltd
05.2017 - 03.2018
City Manager
United Agencies Pvt Ltd
10.2015 - 04.2017
Senior Consultant
Flipkart Internet Pvt Ltd
04.2014 - 07.2015
Branch Sales Manager
Bharti Airtel Ltd
01.2011 - 03.2014
Sales Executive
Bharti Airtel Ltd
11.2008 - 01.2011
Bachelor in Commerce -
Mangalore University
PUC - Science
St. Philomena's Pre-University College
SSLC - undefined
St. Matthias High School
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