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Mirriam Muthiani
Administrative Assistant
Abu Dhabi United Arab Emirates
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
National House Trading Est
Abudhabi
07.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Managed relational database to store information for reference, reporting and analysis.
- Interacted with vendors to purchase and set up equipment and services.
- Scheduled office meetings and client appointments for staff teams.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Retail Sales Cashier
Gulf Center for Cleaning Equipment
Mussafah
02.2020 - 08.2020
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered customer questions and helped find specific items.
- Answered questions about store policies and addressed customer concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Sales and Marketing Administrator
Kenya Marine Center
Mombasa
03.2013 - 06.2015
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by [Number]% in sales.
- Organized events and product presentations related to national conferences and conventions.
- Led crisis management team and provided quick turnaround solutions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
Business Management
Kenya Institute of Management
Mombasa Kenya 03.2009 - 06.2012
Human Resources Management
London International Studies And Research Center
UAE 01.2023 - 01.2023
High School Diploma -
Data Network Institute
Mombasa Kenya 09.2010 - 10.2010
Skills
Meeting minutes
Office administration
Process optimization
Spreadsheet management
Supervising staff
Invoice Processing
Mail handling
Interests
Software
ERP I-STORE AND PEACHTREE SAGE 50
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Management
London International Studies And Research Center
01.2023 - 01.2023
Retail Sales Cashier
Gulf Center for Cleaning Equipment
02.2020 - 08.2020
Administrative Assistant
National House Trading Est
07.2015 - Current
Sales and Marketing Administrator
Kenya Marine Center
03.2013 - 06.2015
High School Diploma -
Data Network Institute
09.2010 - 10.2010
Business Management
Kenya Institute of Management
03.2009 - 06.2012