Mirza ImranAli Baig
Dubai,United Arab Emirates
Summary
Experienced Group IT Manager with a proven track record of driving technological advancements and optimizing operations. Skilled in leading teams through complex projects while enhancing system reliability and security. Recognized for delivering innovative solutions that boost productivity and user satisfaction, with 18 years of expertise in the field.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Group IT Manager
S I G International Investments Co. LLC
Dubai, UAE
04.2016 - Current
- Developed strategic plans, leading to improved IT infrastructure.
- Sourced new and emerging technologies to optimise information services.
- Managed IT resources to ensure optimal performance and reduce downtime.
- Recommended upgraded technologies to meet evolving business requirements.
- Recruited, trained and managed IT teams to continually meet service user needs.
- Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
- Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
- Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
- Coordinated team efforts for successful project completion within deadlines.
- Collaborated with cross-functional teams to ensure seamless integration of IT systems and processes, resulting in 15% reduction in errors and improved enduser/customer satisfaction.
- Successfully led cross-functional teams during implementation of new ERP system, resulting in 25% reduction in system downtime and increased productivity.
- Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
- Enhanced system efficiency by implementing new software solutions.
- Devised customised IT solutions based on departmental needs, enhancing operational effectiveness across the board.
- Maintained updated inventory of all IT assets; facilitated efficient asset management.
- Managed technology resources within department budgets.
- Lead and mentor a team of 5 IT Administrators and 2 Data Managers, overseeing daily operations and ensuring all IT systems and data management processes run smoothly.
- Streamlined operations for improved productivity by introducing automation tools.
- Spearheaded the migration of data to cloud-based systems for improved accessibility and backup security.
- Managed software licensing agreements; ensured compliance with regulations.
- Upgraded hardware and software regularly for optimised systems performance.
Network Manager
Uptown International School
Dubai, UAE
08.2014 - 03.2016
- Maintained broadband networks and Windows servers to support stable operations.
- Collaborated with third-party vendors for efficient installation of new servers and systems.
- Conducted in-depth network reviews and tightened security policies to monitor access and prevent cyber threats.
- Active Directory/Open Directory Management and other system administration functions.
- Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
- Enhanced network performance by implementing regular system updates and security checks.
- Researched new networking management techniques and technologies and recommended optimal updates.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
- Planned and executed selection, installation, configuration and testing of switches and routers.
- Investigated problems with hardware and software to trace faults.
IT Support Administrator
Repton School Dubai
Dubai, UAE
10.2008 - 06.2014
- Successfully implemented and maintained complex network infrastructure, resulting in improved network reliability and efficiency.
- Performed installation, configuration, and setup of Desktop Authority Server and Uniflow Server for efficient print management.
- Installed, configured, and troubleshooted network resources such as network drives, printers, and shared resources.
- Successfully managed team of IT technicians, ensuring timely completion of projects and delivering high-quality IT support.
- Developed and implemented access control system, reducing unauthorized access incidents by 40%.
- Diagnosed employee concerns and provided recommended corrective actions to resolve issues effectively.
IT Support Engineer
EDI Technology LLC
Dubai, UAE
08.2007 - 08.2008
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.
- Installed and configured computer hardware components to enhance system functionality.
- Answered user questions about hardware and software operation to help resolve problems.
- Maintained network configuration, mapping and service records for accurate documentation.
- Evaluated long- and short-term network needs and implemented required updates to achieve them.
Education
Bachelor of Technology - Computer Science And Engineering
Greenfort Engineering College
India 08.2002 - 06.2006
Skills
- Infrastructure development
- IT governance
- System/ Application Development
- Critical evaluation
- Network security oversight
- Virtualisation technologies
- Vendor relationship management
- Decision making
- Stakeholder management
- Negotiation
- Critical-thinking
- CRM software use
- Time-management
- Stakeholder engagement
- Sharepoint Administration
- Office 365 Administration
- School Management Systems(ISAMS/Prodigy/Orison/Mograsys)
- ERP Systems
- Budget administration
- People Management
- Proactive initiative
- Strategic it planning
- Risk Management
- IT infrastructure planning
- Budgeting and forecasting
- Risk mitigation planning
- Mobile device management
- Cybersecurity principles
- Change management
- Resource optimisation
- Process Improvement
- Technical leadership
- Negotiation expertise
- Risk Assessment
- Procurement strategy
- KPI & Dashboards
- Analytical and Critical Thinking
Certification
- ITILF - ITIL Foundation Certificate in IT Service Management ITILF
- M C S A (Microsoft Certified System Associate)
- Microsoft Certified Solution Expert
- M C S E (Microsoft Certified Systems Engineer)
- Microsoft Certified - Secuirty Engineer Associate Certification
Languages
English
Fluent
Hindi
Native
Attributes
- Collaborative & Flexible
- Analytical & Problem Solving
- Effective Communicator
- Lateral Thinker & Innovative
- Professional & result-driven
- Service-oriented & Quality Conscious
- Strong organizational, Managerial, and interpersonal skills.
Notice Period
1 Month
References
References available upon request.
Disclaimer
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
Group IT Manager
S I G International Investments Co. LLC
04.2016 - Current
Network Manager
Uptown International School
08.2014 - 03.2016
IT Support Administrator
Repton School Dubai
10.2008 - 06.2014
IT Support Engineer
EDI Technology LLC
08.2007 - 08.2008
Bachelor of Technology - Computer Science And Engineering
Greenfort Engineering College
08.2002 - 06.2006
- ITILF - ITIL Foundation Certificate in IT Service Management ITILF
- M C S A (Microsoft Certified System Associate)
- Microsoft Certified Solution Expert
- M C S E (Microsoft Certified Systems Engineer)
- Microsoft Certified - Secuirty Engineer Associate Certification
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