Misgan Belay
Dubai,UAE
Summary
Experienced IT professional with a strong background in the hospitality and Oil & Gas industries. Proven expertise in IT support, infrastructure management, cloud services, and systems optimization. Skilled in troubleshooting, system administration, and enhancing operational efficiency through technology solutions.
Overview
8
8
years of professional experience
Work History
IT Support Engineer
Geolog international
Dubai
11.2022 - Current
- Provide end-to-end IT support for Microsoft environments (Exchange, SharePoint, Office 365), ensuring high availability and performance.
- Implement and manage VPN configurations, and Azure Active Directory (AD).
- Administer Windows Server environments, including DNS, DHCP, Hyper-V, and Active Directory management.
- Deploy and manage virtualized environments using VMware and Hyper-V for efficient resource utilization.
- Configure and manage backup solutions Veeam Backup to ensure data protection and disaster recovery readiness.
- Provide remote and onsite support for IP Telephony, Synology NAS, and Network Attached Storage (NAS) systems.
- Manage EngineManageEngine for IT service management (ITSM), streamlining ticketing, incident resolution, and asset tracking.
- Lead efforts in endpoint security management, and antivirus deployment including Crowd Strike and security patching via Endpoint central
IT Systems Supervisor/Specialist Engineer
JW Marriott Marquis Dubai
Dubai
02.2022 - 11.2022
- Managed IT infrastructure projects to support critical hospitality systems, including Opera PMS, Micros Simphony POS, and guest Wi-Fi networks.
- Led technology upgrade initiatives, resulting in improved network performance and reduced downtime.
- Delivered technical training and support to staff, enhancing proficiency in system usage and troubleshooting.
- Oversaw integration of IT solutions across departments (Front Office, Housekeeping, F&B) to align with business objectives.
- Ensured compliance with data security protocols and PCI DSS standards, safeguarding sensitive guest information.
- Configure and manage backup solutions using Veritas Backup Exec to ensure data protection and disaster recovery readiness.
- Provide remote and onsite support for Avaya IP Telephony.
Assistant IT Manager
Hilton Hotel and Resort
Addis Ababa, Ethiopia
10.2019 - 01.2022
- I spearheaded IT operations, focusing on network security, system optimization, and cloud migration projects.
- Managed user access controls, including Active Directory, Office 365 user provisioning, and password policies.
- Developed and enforced IT policies and SOPs, driving consistency in IT operations across the property.
- Coordinated disaster recovery planning, ensuring minimal disruption to business operations.
- Provide 24/7 support for hotel staff and guests, achieving issue resolution rates on the first attempt.
- Configure and manage backup solutions using commvault Backup to ensure data protection and disaster recovery readiness.
IT Manager
Golden Tulip Hotels
Addis Ababa, Ethiopia
02.2019 - 10.2019
- Directed the setup of the hotel’s IT infrastructure, including structured cabling, network configurations, and server installations.
- Implemented GDPR-compliant data handling practices and cybersecurity measures to safeguard digital assets.
- Negotiated with vendors for IT hardware, software licenses, and service agreements, optimizing the IT budget.
- Supervised a team of IT specialists, fostering a collaborative environment for efficient problem-solving.
- Led the rollout of new technology platforms, enhancing operational efficiency and guest experience.
- Implement and manage VPN configurations, Conditional Access policies, and Azure Active Directory (AD).
IT Supervisor
Marriott International
Addis Ababa, Ethiopia
01.2017 - 02.2019
- Managed IT support functions, including help desk operations, network troubleshooting, and system monitoring.
- Developed and tested disaster recovery and business continuity plans, ensuring resilience in hotel operations.
- Established relationships with third-party vendors for ongoing support and service optimization.
- Enhanced network security by implementing firewalls, antivirus solutions, and endpoint protection.
Education
Bachelor of Engineering - Electrical and computer Engineering
Addis Ababa University
Skills
- Attention to Detail
- Project Management
- Network troubleshooting
- Firewall administration
- Cybersecurity
- Systems Integration
- Vulnerability analysis
- Database Administration
- Effective communication
- Team working
Languages
Amharic
English
Timeline
IT Support Engineer
Geolog international
11.2022 - Current
IT Systems Supervisor/Specialist Engineer
JW Marriott Marquis Dubai
02.2022 - 11.2022
Assistant IT Manager
Hilton Hotel and Resort
10.2019 - 01.2022
IT Manager
Golden Tulip Hotels
02.2019 - 10.2019
IT Supervisor
Marriott International
01.2017 - 02.2019
Bachelor of Engineering - Electrical and computer Engineering
Addis Ababa University
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