MISRAK NEBIYU HUNEGNAW
Dubai
Summary
Well-presented candidate with experience in guest reception, front-of-house coordination, VIP guest relations, reservation support, and high-standard service environments. Trained in Front Office Supervision, Airline Cabin Crew, and Food Preparation and Catering. Skilled in welcoming and seating guests, menu presentation, order support, service readiness, food hygiene, complaint support, teamwork, cross-cultural communication, and professional grooming. Ready to contribute to a hotel,restaurant, cafe, or hospitality team.
Experienced hospitality professional prepared for role with strong focus on teamwork and achieving results. Skilled in inventory management, customer service, and maintaining cleanliness and order. Reliable and adaptable, ready to meet changing needs and exceed expectations. Known for excellent communication skills and positive attitude.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Customer Service & Order Fulfillment
Self-Employed / Private Clients
01.2021 - 01.2026
- Manage customer communications, order details, timing, presentation, and quality standards for private client orders.
- Prepare presentation-ready products and packages with cleanliness, accuracy, neat finishing, and attention to detail.
- Build repeat-customer trust through reliability, patience, timely delivery, and professional service.
- Addis Ababa, Ethiopia
Hospitality & Facilities Specialist
Embassy of Portugal
10.2018 - 01.2019
- Maintained guest-ready reception, office, public, and service areas in a high-standard diplomatic environment.
- Supported a welcoming environment for diplomats, international visitors staff, and guests.
- Followed strict hygiene, sanitation, safety, protocol, presentation, and confidentiality standards.
- Diplomatic Mission
Guest Service & Residence Support
Private Residence of the Deputy Head of Mission | Embassy of Portugal
03.2017 - 09.2018
- Supported guest comfort, amenity readiness, room and service preparation, and detailed hospitality needs.
- Maintained organized, discreet, and high-trust service standards while respecting privacy and confidentiality.
Front-of-House & Guest Relations
Petrol Bar & Entertainment
01.2014 - 01.2015
- Welcomed guests, supported reception operations, and maintained a polished guest-facing environment during service and events.
- Assisted with guest flow, seating arrangements, table reservations, and front-of-house coordination.
- Coordinated staff presentation, grooming, scheduling, and team standards during promotional events.
- Addis Ababa, Ethiopia
Food Preparation & Catering Trainee
Global Cookery & Catering School
01.2014 - 01.2014
- Trained in food preparation, catering support, food handling, kitchen hygiene, sanitation, and simple presentation.
- Practiced safe working habits and service readiness for food and beverage environments.
- Addis Ababa, Ethiopia
Education
Level IV Diploma - Front Office Supervisor
Capital Hotel and Management College
01-2021
Diploma - Airline Cabin Crew
National Aviation College
01-2015
International Certificate - Airline Cabin Crew
IATA Training and Development Institute
01-2015
Skills
- Guest interactions
- Front- of-house coordination & team work
- VIP guest relations and complaint support
- Food and beverage service support
- Food handling, hygiene and sanitation
- Professional grooming and presentation
- Cross-cultural communication
- Teamwork, time management and reliability
- Attention to detail and service focus
LANGUAGES
Amharic - Native
English - Good / Working Proficiency
Timeline
Customer Service & Order Fulfillment
Self-Employed / Private Clients
01.2021 - 01.2026
Hospitality & Facilities Specialist
Embassy of Portugal
10.2018 - 01.2019
Guest Service & Residence Support
Private Residence of the Deputy Head of Mission | Embassy of Portugal
03.2017 - 09.2018
Front-of-House & Guest Relations
Petrol Bar & Entertainment
01.2014 - 01.2015
Food Preparation & Catering Trainee
Global Cookery & Catering School
01.2014 - 01.2014
International Certificate - Airline Cabin Crew
IATA Training and Development Institute
Diploma - Airline Cabin Crew
National Aviation College
Level IV Diploma - Front Office Supervisor
Capital Hotel and Management College