RAMIREZ SWALE HUMA

Attentive Concierge with experience in hospitality and leisure service roles. Confident team player skilled in building positive relationships for productive working and customer environments. Multitasks and prioritizes well to manage busy, varied workloads successfully.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

• Provided excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time by 30%.
• Achieved a 25% reduction in stationary costs through effective supplier price negotiation.
• Assisted with creating innovative engagement proposals that were memorable to the company.
• Handled cash and credit cards for payment, resulting in zero errors over the course.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Date of Birth: 11/28/98
• Nationality: Kenyan
• Marital Status: Single

• Answer all incoming calls and emails and provide an appropriate response, passing them on to the relevant staff member as required.
• Greet visitors and direct them to the appropriate area of the company site.
• Open, distribute, collect, and take the post.
• Respond professionally to all enquiries at the reception desk, escalating if required.
• Work closely with the Reception Manager to ensure all reception duties are completed to the standard expected.
• Offer hospitality to visitors including making hot drinks.
• Maintain a tidy and clutter free reception area.
• Monitor stationary stock and reorder when required.
• General administration duties including photocopying, filing etc.
• Use of administrative systems including CRM systems and MS Office Suite.