Hi, I’m
Mitchel Kuchenga
Receptionist
Alain
Summary
Proven Receptionist with a track record of enhancing customer satisfaction at Geyon Beauty Spa through exceptional customer service and efficient office management. Skilled in bookkeeping and verbal communication, adept at improving processes for increased efficiency. Demonstrated ability to manage staff and multitask effectively, contributing to a significant improvement in workplace productivity and client relations. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
10
years of professional experience
2
Languages
Work History
Geyon Beauty Spa
Receptionist
02.2021 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Optimized inventory management to ensure adequate stocks and reduced costs.
- Delivered outstanding customer service to maintain a 96% customer satisfaction rating.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Cape Point Restaurant
Receptionist
01.2015 - 10.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined reservation processes for improved guest experience and increased table turnover.
- Collaborated with management to improve overall restaurant efficiency, contributing to higher revenue generation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
Skills
Bookkeeping
Timeline
Receptionist
Geyon Beauty Spa
02.2021 - Current
Receptionist
Cape Point Restaurant
01.2015 - 10.2018
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