Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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MITCHELLE WANGARI MWANGI

Sharjah,UAE

Summary

Driven professional with strong foundation in sales and customer relationship management. Demonstrates exceptional communication and negotiation skills, paired with strategic approach to sales. Committed to driving revenue growth and fostering lasting client partnerships.

Overview

10
10
years of professional experience
2016
2016
years of post-secondary education

Work history

Senior sales consultant

Al Tayer Insignia L.L.C
Dubai, UAE
04.2019 - 05.2025
  • Achieved over 110% of sales targets consistently on a monthly and yearly basis.
  • Delivered exceptional customer service while demonstrating product expertise.
  • Built strong customer relationships to enhance loyalty and retention.
  • Oversaw department operations, including visual merchandising and inventory management.
  • Trained new employees to ensure effective team integration.
  • Contributed to sales growth by adhering to internal procedures and processes.
  • Resolved customer complaints promptly, maintaining company reputation.
  • Drove revenue growth by identifying upselling and cross-selling opportunities.
  • Liaised effectively with other departments for seamless operations.
  • Managed high-value client accounts, ensuring repeat business.

Sales Consultant

Landmark Group
Dubai, UAE
09.2016 - 05.2019
  • Maintained strong client relationships to encourage repeat business.
  • Managed department operations, including restocking and merchandising activities.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Consistently adhered to company policies and sales procedures.
  • Identified prospect needs and offered appropriate products and services.

Retail Sales Advisor

Safaricom
Nairobi, Kenya
11.2015 - 07.2018
  • Assisted high-value clients in addressing product and service requirements.
  • Maintained accurate customer records and account details to ensure reliability.
  • Communicated effectively across diverse customer service channels to enhance engagement.
  • Worked collaboratively with team members, improving overall store performance.

Education

Diploma - Fine Arts

Buruburu Institute of Fine Arts

Skills

  • Goal setting and forecasting
  • Negotiation techniques
  • Client acquisition and retention
  • Presentation delivery
  • Time management
  • Self-motivation
  • Deal closing
  • Confident communicator
  • Visual merchandising
  • Product demonstration
  • Customer service techniques

Languages

English
Fluent

Accomplishments

  • 2024, Top Sales Achiever - Achieved 132% of annual target
  • 2023, Top Sales Achiever - Achieved 261% of annual target
  • 2022, Top Sales Achiever (Q1 & Q3) - Achieved 150% of annual target

Timeline

Senior sales consultant

Al Tayer Insignia L.L.C
04.2019 - 05.2025

Sales Consultant

Landmark Group
09.2016 - 05.2019

Retail Sales Advisor

Safaricom
11.2015 - 07.2018

Diploma - Fine Arts

Buruburu Institute of Fine Arts

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MITCHELLE WANGARI MWANGI