Mithilesh S

● Was part of recruitment, conducting managerial round interviews to focus on assessing required skills, decision-making abilities, and leadership qualities of the employees hiring people. Conducted over 500+ interviews.

● Created training materials and performed informational presentations about products and services offered by their company. Conduct engaging and interactive training sessions to educate sales professionals on product knowledge, sales techniques, and customer engagement strategies.

● Provide training on using sales analytics, reporting tools, and data-driven insights to optimize sales performance and decision-making. Familiarize sales professionals with sales tools, CRM systems, and other technology platforms to streamline sales processes and enhance productivity

● Lead and motivate a team of sales representatives to achieve individual and team sales targets, providing guidance, coaching, and mentoring to sales team members to enhance their skills and performance.

● Developed and implemented a new sales strategy that resulted in a 45% increase in company revenue and a 20% increase in profitability within the first year.

● Led and motivated a sales team of 75 to achieve sales goals, resulting in a 30% increase in revenue and a 35% increase in customer satisfaction.

● Analyzed competitor activities and developed strategies to counteract their efforts, resulting in 25% increase in customer retention.

● Conducting regular performance evaluations, setting clear objectives, and providing constructive feedback to drive continuous improvement, conducting regular sales meetings, training, and workshops to keep the team informed, motivated, and engaged.

• Responsible for ensuring customer satisfaction by handling questions related to the App via e-mail.
• Resolved customer email requests for assistance related to the App.
• Performing due diligence on new clients and requesting the KYC information.
• Documentation, review and Verification of received document.
• Utilizes Zendesk as a CRM to manage up to 100 client contacts per day.

• Acting as the hub of all internal activity in bringing Promotions, Retentions, Games Delivery and Customer Service together through communication of the customer experience from end to end in a Gaming Entity.
• Handle customer queries in social media like in Facebook, Instagram and WhatsApp.
• Handling inbound and outbound calls to solve their queries regarding their issues with game applications and process payments for customers.
• In-app chat process using Zen desk to solve their Queries.
• Also been a part of Game Marketing for Promotion and Retention work.
• Develop a game marketing strategy that will help you attract and retain players in a competitive market.

• Interacting with customers in a friendly and professional manner, addressing their inquiries in CRM, concerns, and complaints effectively and resolve the problems within an hour.
• Repairing faults and assist customers with troubleshooting, device setup, and software-related issues.
• Resolving software issue, repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manual.
• Provide training to fresher's of CRM department, Quality check of the process, proactively FOE and other team members with difficult contacts as needed.