MITHUN KUMARI
Dubai
Summary
Accomplished professional with expertise in key account management, logistics and supply chain solutions, and freight and transportation management. Proven track record in strategic planning and forecasting, customer retention and growth, and negotiation and contract management. Adept at operations, demand planning and inventory, cross-functional team collaboration, and data analysis and reporting. Committed to leveraging skills to drive operational efficiency and achieve organisational goals.
Overview
18
18
years of professional experience
2036
2036
years of post-secondary education
Work History
Senior Operations Supervisor | Key Account Manager
WALLENIUS WILHELMSEN SOLUTIONS
Jebel Ali
04.2017 - 02.2025
- Led and mentored a team of 40 employees in transportation and supply chain activities, driving performance improvements, reducing staff turnover by 8%, and maintaining high employee engagement, leading to better overall team performance
- Reduced operational costs by 3-5% through process improvements and optimized supply chain strategies
- Coordinated with vendors and suppliers to streamline procurement and delivery, improving service levels
- Managed logistics operations for key accounts in the Auto/H&H industry, offering comprehensive supply chain solutions
- Developed strategic account management plans, resulting in 6% client retention growth and 15% revenue increase
- Negotiated contracts and pricing, securing 5-7% increase in contract value
- Identified new business opportunities and increased lead generation to grow profits.
- Leveraged SAP and Oracle to track account performance and provide data-driven insights
Order Management Specialist | Quality Auditor
NEOVIA LOGISTICS SERVICES INTERNATIONAL (3PL)
Jebel Ali
05.2014 - 06.2016
- Managed end-to-end order processing, ensuring on-time and accurate order fulfilment
- Coordinated with sales, logistics, and warehouse teams to optimize inventory management
- Tracked and processed customer orders using ERP systems SAP
- Improved on-time delivery by 98% through streamlined order workflows
- Resolved customer inquiries and order issues, maintaining high satisfaction levels
- Conducted audits to ensure compliance with quality standards and regulations
- Identified process improvements, reducing errors through corrective actions
- Verified documentation accuracy, ensuring adherence to internal and external standards
- Tracked KPIs for quality control and reported findings to senior management
Operations Executive
PANALPINA GULF LLC
Jebel Ali
12.2010 - 08.2013
- Coordinated air and sea freight to ensure timely delivery and cost-effective shipping
- Managed end-to-end logistics for air and sea shipments, including freight booking, documentation, and customs clearance
- Negotiated with carriers to reduce shipping costs
- Monitored shipment status and resolved delays to maintain on-time deliveries
- Managed import/export compliance, ensuring adherence to customs regulations and international trade laws
- Generated detailed shipping reports, tracking performance metrics such as delivery times and cost per shipment
Customer Service Executive
DHL DANZAS AEI EMIRATES LLC
Jebel Ali
05.2007 - 11.2010
- Managed customer inquiries related to logistics, shipping, and order tracking to ensure high satisfaction levels
- Coordinated with operations and warehousing teams to resolve delivery issues and ensure timely shipments
- Provided real-time shipment updates and status reports to customers, improving communication and satisfaction
- Processed customer orders, ensuring accuracy and timely order fulfilment
- Addressed customer complaints, providing solutions and resolving issues to enhance customer loyalty
- Maintained strong relationships with suppliers and carriers to streamline operations and minimize delays
- Led quarterly business reviews with key customers that uncovered 15% more cross-selling opportunities
Education
Master's degree - logistics and Supply chain
Jain University
/2025 -
Bachelor of Commerce - Finance
Mysore University
/2004 - /2007
Six Sigma - Green Belt
Blue Ocean Academy
Dubai /2019 - 01.2019
Internal QMS Auditor - ISO 9001:2015
Blue Ocean Academy
Dubai 04.2001 - 01.2018
Skills
- Key Account Management
- Logistics & Supply Chain Solutions
- Freight & Transportation Management
- Strategic Planning & Forecasting
- Customer Retention & Growth
- Negotiation & Contract Management
- Warehouse Operations
- Demand Planning & Inventory
- Cross-functional Team Collaboration
- Data Analysis & Reporting
Languages
English
Hindi
Kannada
Personal Information
- Date of birth: 11/24/86
- Gender: Female
- Marital status: Married
Timeline
Senior Operations Supervisor | Key Account Manager
WALLENIUS WILHELMSEN SOLUTIONS
04.2017 - 02.2025
Order Management Specialist | Quality Auditor
NEOVIA LOGISTICS SERVICES INTERNATIONAL (3PL)
05.2014 - 06.2016
Operations Executive
PANALPINA GULF LLC
12.2010 - 08.2013
Customer Service Executive
DHL DANZAS AEI EMIRATES LLC
05.2007 - 11.2010
Internal QMS Auditor - ISO 9001:2015
Blue Ocean Academy
04.2001 - 01.2018
Master's degree - logistics and Supply chain
Jain University
/2025 -
Bachelor of Commerce - Finance
Mysore University
/2004 - /2007
Six Sigma - Green Belt
Blue Ocean Academy
/2019 - 01.2019
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