Skilled Business Development leader offering 14+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Hi, I’m
Mithun Muralidharan
Sharjah
Summary
Overview
15
years of professional experience
Work History
Guts & Glory Events
Operations Manager
02.2020 - Current
Job overview
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated prices with all essentials for the event from customer to supplier to secure favorable terms and maximize profits.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Managed crisis response to minimize potential negative impacts on company.
- Developed and implemented recommendations for service improvement.
Tripmakers Asia
Business Development Manager
12.2016 - 01.2018
Job overview
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Compiled product and customer data to generate informed profit projections.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Red Apple Travel
Regional Sales Manager
05.2013 - 11.2015
Job overview
- Achieve regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Develop and maintain positive relationships with clients in assigned sales territories.
- Participate in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Contact key accounts regularly and achieve high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Finalize sales contracts with high-value customers.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
Sharjah Airport Travel Agency (SATA)
Team Leader Holidays
11.2012 - 05.2013
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conduct training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Cox & Kings Tours LLC
Team Leader - Outbound
01.2012 - 11.2012
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with B2B agents to deliver timely and cost-effective supply of services.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Kuoni Travel India (Pvt) Ltd
Deputy Sales Manager
05.2011 - 01.2012
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Make My Trip (India) Pvt. Ltd.
Executive - Partner Program
11.2009 - 05.2011
Job overview
- Established and maintained working relationships with various internal groups to create comprehensive, well-designed sustainable set of key deliverables for clients.
- Managed, led and influenced others at senior level.
- Defined and delivered innovative solutions by assessing member needs and developing customized value plan.
- Cultivated complex relationships and new business opportunities to understand business problems and develop solutions.
- Excelled in consultative or outcome-based selling.
Kuoni Travel India (Pvt) Ltd.
Channel Sales Executive
08.2008 - 11.2009
Job overview
- Improved business processes to increase productivity and align channel sales department with organization.
- Forecasted growth and presented trends based on previous buying behavior.
- Developed solutions with partners to aid in winning new business.
- Met and exceeded targets and growth metrics within assigned partner accounts.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
Education
The Oxford College of Hotel ManagementBengaluru
Bachelor Of Hotel Management from Guest Relations
04.2008
University Overview
Skills
- Developing Operational Improvements
- Sales Growth
- People and Culture
- Business Analysis
- Quality Control Planning
- Profit Growth Strategies
- Balanced Work Ethic
- Personnel Development
- Operational Analysis
- Process and Procedure Refinement
- Business Development
- P&L Responsibility
Languages
English
Hindi
Kannada
Malayalam
Tamil
Timeline
Operations Manager
Guts & Glory Events
02.2020 - Current
Business Development Manager
Tripmakers Asia
12.2016 - 01.2018
Regional Sales Manager
Red Apple Travel
05.2013 - 11.2015
Team Leader Holidays
Sharjah Airport Travel Agency (SATA)
11.2012 - 05.2013
Team Leader - Outbound
Cox & Kings Tours LLC
01.2012 - 11.2012
Deputy Sales Manager
Kuoni Travel India (Pvt) Ltd
05.2011 - 01.2012
Executive - Partner Program
Make My Trip (India) Pvt. Ltd.
11.2009 - 05.2011
Channel Sales Executive
Kuoni Travel India (Pvt) Ltd.
08.2008 - 11.2009
The Oxford College of Hotel Management
Bachelor Of Hotel Management from Guest Relations
Similar Profiles
Holly DowlingHolly Dowling
Bartender at Glory Days GrillBartender at Glory Days Grill
Ibraheem Ajaz BhatIbraheem Ajaz Bhat
Field Service Engineer at Glory Global SolutionsField Service Engineer at Glory Global Solutions
Oluwatimilehin TowolawiOluwatimilehin Towolawi
Billing Manager at Gods Glory IncBilling Manager at Gods Glory Inc
Reem JaamourReem Jaamour
Patient Administrator at Mediclinic Parkview HospitalPatient Administrator at Mediclinic Parkview Hospital
Yvonne Ndeso MurumaYvonne Ndeso Muruma
Clinical Officer Intern at Kakamega County General HospitalClinical Officer Intern at Kakamega County General Hospital