Mithun Raj

Office Administration & Coordination

• Oversee day-to-day office operations to ensure a smooth and efficient workflow across branches and corporate environments.
• Manage office supplies, IT equipment, and operational materials required for business continuity.
• Coordinate meetings, schedules, and appointments for management and support teams.
• Ensure compliance with internal policies, procedures, and regulatory requirements.
• Maintain organized documentation, records, and administrative reports.

Staff & Administrative Support

• Support onboarding and training of new employees, including IT induction and workstation setup.
• Act as the primary point of contact for internal and external stakeholders regarding office and IT-related matters.
• Provide administrative and technical support to management and staff for daily operational needs.
• Assist teams with documentation, approvals, and workflow coordination.

Facilities & Vendor Management

• Coordinate vendor onboarding, service delivery, payments, and contract renewals.
• Liaise with external providers for office maintenance, IT services, and facility-related requirements.
• Ensure the office environment is safe, clean, secure, and well-maintained.
• Manage AMC contracts, service agreements, and facility-related escalations.

IT Systems, Operations & Support

• Lead daily IT operations across branches, corporate offices, and data center environments.
• Maintain workstations, applications, and core IT infrastructure to ensure high availability and minimal downtime.
• Oversee IT service desk performance, incident handling, and SLA compliance.
• Provide first- and second-level IT support to staff, resolving hardware, software, and network issues.
• Escalate complex issues to specialized teams or vendors when required.
• Develop and implement IT policies, procedures, and ITIL-aligned best practices.

Infrastructure & Cybersecurity Management

• Design, implement, and maintain on-premise network, server, and security infrastructure.
• Manage cybersecurity controls including firewall rules, IDS/IPS, endpoint protection, and secure configurations.
• Monitor system performance and proactively mitigate bottlenecks or emerging risks.
• Oversee disaster recovery planning, backups, and business continuity procedures.
• Ensure systems are regularly updated and aligned with security standards.

IT Governance, Compliance & Security

• Ensure IT operations adhere to internal controls, regulatory guidelines, and cybersecurity frameworks.
• Participate in internal and external audits, risk assessments, and compliance reviews.
• Implement security awareness practices and ensure staff follow secure computing guidelines.
• Maintain structured documentation for IT processes, systems, and compliance requirements.

Vendor, Procurement & Asset Management

• Maintain IT inventory, track assets, and manage lifecycle planning for all hardware/software.
• Procure IT equipment, systems, and software based on user requirements and operational needs.
• Collaborate with external vendors for IT products, support, licensing, and service delivery.
• Optimize contracts and maintain cost-effective vendor relationships.
• Ensure accurate documentation of licenses, warranties, and renewals.

Strategy, Leadership & Digital Initiatives

• Align IT operations and infrastructure strategy with business objectives and growth plans.
• Lead, mentor, and guide IT operations staff, fostering a culture of accountability and high performance.
• Contribute to automation, digital transformation initiatives, and process modernization.
• Identify opportunities to enhance operational efficiency through technology improvements.
• Support management with technology roadmap planning, budgeting, and optimization.

Additional Responsibilities

• Manage user access controls, security groups, and data protection measures.
• Oversee compliance with Central Bank guidelines (where applicable).
• Conduct periodic DR/BCP testing and ensure preparedness.
• Protect sensitive customer and financial data through secure IT practices.
• Ensure high availability of transaction-processing systems (critical in banks/exchanges).

• Supported a user base of 450+ employees both Oman and Backoffice/Liaison offices in India, Bangladesh, Indonesia and Sri-Lanka.
• Provided 1st line technical support, answering support queries via ticketing tool, phone, and email.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Performing routine inspections and upkeep of existing installations of Desktops and Laptops.
• Working knowledge of active directory and office 365 account administration, such as creating an account, permissions, resetting passwords or creating group accounts.
• Prioritize and manage several open issues at one time.
• Resolves all level 1 & 2 support requests in a timely manner and to customer satisfaction.
• Conducting computer technology training with all new staff.
• Coordinating with the project managers, developers, engineers, analysts and 3rd party agencies for executing projects.
• Requirements gathering, application testing (UAT), training of end users and management.
• Created and managed email distribution lists, managed users and added/removed users to/from email groups in Office 365 admin.
• Tracking computer equipment warranty and non-warranty status information to ensure equipment still under warranty is serviced only by the vendor.
• Prepare internal memos or letters for IT Division.
• Reporting directly to the IT Director and collaborating closely with other IT team members.
• Installation and configuration of Firewall (Sophos, Cyberoam).
• Installed, upgraded, replaced routers, switches, patch panels, and network cables as needed.
• Setting up and installing new Computers/Laptops, networks and software.
• Responsible for migrating of desktops and laptops to organization domain.
• User Access Management (AD login, Office 365, Application software).
• Travels to customer sites for projects including hardware setup and/or replacement, setup of new outlet installation.
• Peripheral installation/support (LAN/local printers, card readers, scanners, etc.).
• Applying security patches in accordance with company procedures.
• Technologies

• Technical documentation and user manuals preparation.
• Administratively assist the company's management.
• Worked under Embedded platforms.

• Focused mainly on Installation and service of Neonatal Equipment’s such as Phototherapy unit, Infant radiant Heat Warmers, Baby Incubators, and Neonatal/Pediatric Ventilators.
• E C G Machines sales and service.
• Worked for installation, demonstration and service of medical equipment.
• Electronic medical equipment dealers