Mitri G. Hachem
Travel, Tourism, Events, Leisure Business Developments
Dubai,UAE
Summary
Top Class Travel, Tourism and Event management professional with 26 years of prominent hospitality experience, imperious of continuous improvement, business development, running the profitable unit’s growth, qualified in driving marketing evolution, guiding commercial strategies, and managing teams of people in line with company SOPs in areas of evolving new leads through active sales program, customer service, lineup productivity, achievements and training and fulfillments.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Business Project Manager
Poli International FZC-LLC
10.2019 - Current
- Evaluate, propose and execute brand strategy and building opportunities, research and campaign proposals
- Monitors and reports market trends and competitors’ activities to identify opportunities
- Supervises and forecasts inventory levels across channels brands and locations and ensures proper allocation of merchandise based on sales trends and demand
- Reviews marketing plans to ensure alignment with Brand Strategy
- Ensures effective communication among Area & Managers to ensure understanding of business activities and priorities
- Develop, produce and execute annual marketing plans including key programs in co-operation with brand identity, business partners and Marketing team to ensure brand objectives are achieved within agreed cost parameters
- Drives market expansion opportunities through the creation, implementation of a distribution model, channel listing.
Sales Executive
Global Village
Dubai
09.2021 - 05.2022
- Driving the strategic centric of sales team in the assigned territories by defining the optimal way increasing commercial leads and partnerships with Hotels, DMC, and tour operators
- Outgrowth joint beneficial endorsement with existing and new business industry leaders including attractions distributors and Online Travel Marketplace
- Identifies, tracks, and monitors KPIs and other various strategic metrics and data using software and financial analysis tools
- Presents weekly, monthly, and quarterly reports on business objectives, milestones, achievements, and project outcomes
- Increased personal sales by refining and optimizing sales activities through strategic analysis and new management initiatives and approaches by understanding relative importance and priority.
Commercial Manager
MICCO
Abu Dhabi
07.2018 - 09.2019
- Consistently increased new business growth and brand vision by developing mutually beneficial relationship
- Convey the responsibility for all aspects of the sales process from lead generation to closing
- Monitored competitors business behavior and advised on best course of action to maintain market share
- Fostering strong relationships with business units and other functions by establishing a business partner relationship within the finance team
- Identified, tracked, and monitored key strategic goals, initiatives, KPIs and presented on meaningful progress to various business leaders and stakeholders including internal and external sales teams through monthly and quarterly presentations and reports
- Applied effective negotiation strategies and approaches to exchange the best deal and value, responsible for developing and executing a sales plan that increased market share and grew the customer base.
Business Development Manager
Aya Travel, CityVan Tours
Dubai
07.2013 - 05.2018
- Supported travel business growth by developing and executing sales and marketing plans which resulted a 22% growth in revenues
- Increased tourism products of the region by developing and executing promotional and marketing plans which resulted in a 17% increase in operations and tourism traffic
- Collaborated daily with online suppliers, vendors, FIT and online hotel aggregators to ensure an optimized customer and client experience
- Empowered and grew B2B, B2C, and B2B2C distribution channels by managing destination products with online travel booking engines
- Achieved all business goals and objectives while working within a budget
- Increased revenue streams and value to the organization by developing new pricing strategies, product polices, and other procedures
- Responsible for innovation and end-to-end launch of products
- Collaborates with global commercial services partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
Event Manager
Freij Entertainment
Dubai
02.2011 - 07.2013
- Plan and execute all Events, stand-Alone, exhibitions, and client appreciation activities
- Successfully created and executed a social media plan that increased event attendance by 17%
- Developed a targeted outreach plan that resulted in a 39% increase in sponsorship revenue
- Orchestrated a successful event that garnered a 25% increase in attendance
- Designed multiple events and product launching with over 3000 attendees within various industries
- Successfully managed all aspects of event planning and execution, maintain yearly event calendar, and publish an updated version regularly to all parties involved
- Managed all logistics, marketing, and communications
- Negotiate and run external partners, vendors for multiple events
- Assist with tracking of budget costs throughout the course of event project and communicate scope changes that affect budget.
Commercial Branch Supervisor
Al Rais Travel
Dubai
04.2010 - 05.2011
- Successfully planned and booked complex international and domestic travel arrangements for VIP executive, including coordinating with multiple departments and managing last minute changes
- Proactively identified and addressed potential travel disruptions and leveraged industry relationships to secure special travel arrangements and secure best fares
- Demonstrated expertise in travel routing, negotiating rates, and creating detailed itineraries
- In charge of relationship with airlines, hotels and suppliers and corporate clients
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
- Motivated, trained and disciplined the team to meet performance benchmarks
- Ensuring performance targets are set and exceeded.
Senior Travel Supervisor
Nasser Air Travel
Dubai
12.2006 - 12.2009
- Led a team of 10 member and successfully planned and coordinated all aspects of group travel, corporate key accounts including air, hotel, MICE, leisure, and car reservations
- Demonstrated expert knowledge of travel industry and successfully negotiated preferred rates with hotels and airlines
- Identified new markets and manage sources of business that present additional revenue earning opportunities and establish sales and marketing plans with the business development units
- Analytical capabilities to monitor and drive own focused targets
- Developed the team skills on latest market segments and products
- Managed the GSA, partner products sales, marketing, including expansion of distribution network within the relevant
- Middle East markets
- Analyses and evaluate the effectiveness of sales, methods, costs, and results and maintain an up-to-date data of all competitive marketing activities.
Business Travel Supervisor
Overseas Travel & Tourism
Beirut
06.2000 - 05.2006
- Led discerning clients, international group leisure programs and cruises
- Customer services, ensuring full satisfaction and complying with quality standards
- Proven reliability and organizational skills; selected by the executive team to assist with the company most important client accounts
- Created bespoke and tailor-made travel & holiday itineraries, worldwide for individuals, honeymooners and groups
- Trade association with IATA rules and regulations
- Selected and appointed to a prestigious role on the board of a trade travel association
- Demonstrated ability to work independently and under pressure, managing a team and meeting deadlines
- Prepares timely sales performance reports for the respective Manager to agree on necessary action and ensure required load factors.
IATA Certified Travel Consultant
Apollo Tours
Beirut
06.1994 - 01.2000
- Successfully planned and booked complex international and domestic travel arrangements for high-profile executives and
- VIPs
- Proven ability to manage multiple travel arrangements simultaneously and maintain high level of customer service
- Thrived in fast-paced, high pressure environment managing several travel and holiday programs simultaneously during the peak travel season
- Built a strong rapport & trust with customers, retaining a high level or repeat business
- Followed up on client feedback and resolving any issues with suppliers and clients in timely manner
- Air Charter Planning during the peak season, operating to Krasnodar & Varna destinations, for 4 years
- In charge of monthly Sales Report payment, Project Expenses Report using Database Access and weekly billing and collection update
- Successfully negotiated a number of advantageous contracts with key suppliers, including GSA, Airline, and Hotel providers.
Education
BBA - Digital Communication and Media, International Marketing
University of Illinois
12.2021 - Current
BBA - International Marketing
University of Pennsylvania
09.2021 - Current
Associate of Applied Science - Tourism And Travel Management
IATA
Beirut 09.1994 - 05.1997
Skills
English, Professionalundefined
Timeline
BBA - Digital Communication and Media, International Marketing
University of Illinois
12.2021 - Current
BBA - International Marketing
University of Pennsylvania
09.2021 - Current
Sales Executive
Global Village
09.2021 - 05.2022
Business Project Manager
Poli International FZC-LLC
10.2019 - Current
Commercial Manager
MICCO
07.2018 - 09.2019
Business Development Manager
Aya Travel, CityVan Tours
07.2013 - 05.2018
Event Manager
Freij Entertainment
02.2011 - 07.2013
Commercial Branch Supervisor
Al Rais Travel
04.2010 - 05.2011
Senior Travel Supervisor
Nasser Air Travel
12.2006 - 12.2009
Business Travel Supervisor
Overseas Travel & Tourism
06.2000 - 05.2006
Associate of Applied Science - Tourism And Travel Management
IATA
09.1994 - 05.1997
IATA Certified Travel Consultant
Apollo Tours
06.1994 - 01.2000
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