MECCA JHEL PAMA
Executive Secretary / Personal Assistant
Bur Dubai,Dubai
Summary
Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers. Energetic, motivated Executive Secretary who is highly organized and skilled at balancing needs of clients in both personal and professional capacities. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organized confidently navigates new technologies and systems. Hardworking executive brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
8
8
years of professional experience
5
5
Years of Event Coordinator
Work History
Executive Secretary / Personal assistant
BNS Contracting LLC
Sidra Tower, Dubai Internet City, Dubai
06.2022 - 09.2023
- Provided high-quality support to Owner and Director manager, handling administrative matters including screening calls, managing schedules, Project flows and Evaluating work projects, consistently maintaining the highest standards of office efficiencies.
- Optimised organizational efficiencies by providing effective meeting support, including notice of meetings, agenda preparation, minute taking, trainings and seminars.
- Successfully identified opportunities to reduce spending on office supplies, leading to at least 30% department cost savings per project monthly liability cost.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Approved travel expenses and reimbursement requests submitted by employees.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Maintained databases and filing systems to boost team efficiency.
- Collaborated with admin teams, human resources and finance department on special projects.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Managed petty cash reimbursements and reconciliation.
- Organized and coordinated manager conferences involving up to 150 attendees.
- Filed and retrieved corporate records, documents and reports.
- Assisted in selection of vendors and negotiated deals for equipment, services and supplies.
- Prepared financial statements, invoices and other financial documents.
- Answered phones and took messages or routed calls to correct people.
- Made travel arrangements and booked accommodation for executives.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
Executive Assistant and Events Manager
Hospitality Career PH Philippines
Puerto Princesa City Palawan, Philippines
06.2015 - 02.2022
- Conducting Hospitality Training, Seminars and Conferences in different sectors of Hospitality and Tourism Industry, and hosting Self-development Under Department of Tourism Philippines(DOT) local and national organization.
- Connecting, direct communication and Organizing to National and Local Organization. Implement planning and strategies for event planning.
- Prepared, monitored and maintained event budgets.
- Planned and efficiently organized activities, details and timelines for large- and small-scale events.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Leveraged industry knowledge and vendor relationships to source high-quality event supplies and services.
- Provided post-event debrief paperwork, completing documents within agreed timeframes.
- Interviewed clients to understand event scopes of work, establish budgets and timelines.
- Reconciled accounts payable and receivable functions to maintain proper budget allocation and capital.
- Solicited client feedback to assess event success and uncover opportunities for improvement.
- Optimized organizational efficiencies by providing effective meeting support, including notice of meetings, agenda preparation, minute taking, future guide planning and execution.
- Reviewed and overhauled recordkeeping procedures, implementing a more user-friendly system that reduced overall reporting times.
AP and AR Accounting Supervisor/ Purchaser
Hyundai Philippines
Puerto Princesa City, Philippines
01.2019 - 01.2022
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Demonstrated services and product value and features to potential clients.
- Designed sales strategies to exceed target quotas.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Informed clients regarding updates and renewals to avoid delays and penalties.
- Collaborated with team to develop marketing strategies.
- Pursued new leads each month to reach targeted quota.
- Managed, mentored and assigned tasks to interns.
- Participated in department meetings to obtain information, announcements and developments.
- Registered information on database to maintain accurate records.
- Communicated with clients to gauge satisfaction of services and meet needs.
- Recorded product codes and true costs of delivered goods for accurate reporting.
- Coordinated store and production teams to meet specified delivery requirements.
- Reviewed and renegotiated key contracts to maintain cost-effectiveness.
- Monitored logistics to identify bottlenecks, implementing process changes to raise efficiency while maintaining high standards.
- Reviewed and processed employee expense reports and vendor invoices for payment.
Operational manager
Panja Resort Palawan (3 star Hotel)
Puerto Princesa City, Philippines
09.2016 - 10.2018
- Managed and motivated high-performing teams for successful service goal.
- Led overall direction, coordination and evaluation of department functions. Communicate in every department (Front office, Housekeeping, Food and Beverage/Production, financial and Human Resource department)
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Analyzed financial data to track and achieve budget targets.
- Strategically scheduled and managed 94 members, maintaining high-performing business operations.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Created digital file classification system for company-wide use.
- Monitored health and safety measures for guaranteed compliance.
- Represented organisations at seminars, conferences and business events.
- Established clear budgets and cost controls strategies to meet objectives.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Education
Bachelor of Science - Hotel and Restaurant Management
STI College
Puerto Princesa City 06.2016 - 04.2018
Diploma - Hotel and Restaurant Services
STI College
Puerto Princesa City 06.2013 - 03.2015
Skills
- Office management
- Schedule management
- Meticulous attention to detail
- Efficient under pressure
- Employee training and development
- Project budgeting
- Microsoft Project
- Event planning
- Employee management
- Professional correspondence
Languages
English
Fluent
Timeline
Executive Secretary / Personal assistant
BNS Contracting LLC
06.2022 - 09.2023
AP and AR Accounting Supervisor/ Purchaser
Hyundai Philippines
01.2019 - 01.2022
Operational manager
Panja Resort Palawan (3 star Hotel)
09.2016 - 10.2018
Bachelor of Science - Hotel and Restaurant Management
STI College
06.2016 - 04.2018
Executive Assistant and Events Manager
Hospitality Career PH Philippines
06.2015 - 02.2022
Diploma - Hotel and Restaurant Services
STI College
06.2013 - 03.2015
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