Mohammad Khier Haimour
Dubai,UAE
Summary
To get an opportunity where can make the best of my potential and contribute to organization's growth.
Being an IT engineer in Information Technology industry for more than 3 years, working in different domains (Systems, Networks, Security), in addition, the ability to provide both application & technical support for clients/3rd parties, and administrate servers and various network components, documentation of all tickets and issues according to SLAs and deals with incidents, strong & professional, efficient communications and collaboration skills with working parties and in cross functional teams.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
SCADA Operator
Dubai Municipality
Dubai, UAE
07.2023 - Current
- Assigned to do Water Management in irrigation network and controlling mainline water flow in Deira & Bur Dubai
- Reduce water complain issue by applying smart techniques in resolving more 40% of incoming complaints.
- Implemented assets survey application that gather information for chamber all over Dubai
- Implemented flow meter application that record all information about flow meters & readings in client side.
- Leading SCADA Migration project from Citech to AVEVA Wonderware
- Assisted in training new staff, ensuring efficient team performance.
- Generate automated reports by applying VBA Macros into Excel sheets, thus improve report creation by 80% and save time.
- Dealing with GIS data to facile understanding data.
- Documented daily operations accurately, assisting in record keeping.
Technical Support Specialist
SARC Syrian Red Crescent HQ
Damascus, Syria
09.2021 - 01.2023
- Handling the installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premises
- Streamlined software loading process for 50+ operating systems and programs; reduced installation time by 40% and saved 10+ hours per week
- Solved and Diagnosed Computers (hardware & software), network problems, and troubleshooting, following up with problems until it is resolved under the cover of ticketing system
- Provided support in the form of procedural documentation
- Tested and evaluated different technologies
- Managed and installed operating systems over network using Deployment Server and its updates (WSUS)
- Assisted management in creating training materials pertaining to computer usage & troubleshooting
- Instructing and collaborating in IT department workshops.
Teaching Assistant
Damascus University, Technical Computer College
Damascus, Syria
09.2020 - 01.2021
- Instructing in Web Technologies (HTML, CSS, Web Server)
- Supervised for graduation projects in University (Network Design & Security & Administration).
- Prepared classroom materials to facilitate efficient lessons.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Led small group sessions for enhanced focus on challenging topics.
Technical Support Specialist
AMeSCom Company
Damascus, Syria
02.2019 - 05.2019
- Managed ADDS & DHCP & DNS in AMeSCom main office
- Provided support remotely for company clients
- Provided implementation and supporting for ESET security products.
- Supported loading of peripheral equipment with selected materials.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
Marketing staff
Momento Group
Damascus, Syria
11.2018 - 02.2019
- Marketing for Facebook instant articles, and violations check
- Provided Facebook business financial reports.
- Managed social media platforms, creating and scheduling content to maintain consistent online presence.
Teaching Assistant
Damascus University, Technical Computer College
Damascus, Syria
10.2017 - 05.2018
- Instructing in Computer Basics (Operating System, Microsoft Office).
- Facilitated active learning environments with engaging teaching aids and resources.
- Improved student engagement by utilising interactive learning techniques.
Instructor
Omar Bin Abid Al-Aziz Private School
Damascus, Syria
09.2016 - 01.2017
- Teaching Computer Components & Peripherals (Operating System, Microsoft Office).
- Collaborated with fellow instructors on ways to improve instruction and better serve student needs.
Education
Bachelor degree - Computer Systems & Network Engineering
Faculty of Information Technology Engineering (FITE), Damascus university
Damascus, Syria 10.2016 - 10.2022
Associated Diploma - Network Engineering
Technical Computer College (TCC), Damascus University
Damascus, Syria 10.2014 - 05.2016
Skills
- Web Searching
- Creative Team Leadership
- Self-Learning
- Understanding Problems
- Public Speaking
- Presenting Materials
- Automated Reports
- Attention to Detail
- Networking (CCNA, CCNA Security)
- Server Administration (MCSA, MCSE)
- Cloud (AWS)
- Operating Systems (Windows Server/Client, Linux [RedHat, CentOS, Ubuntu])
- Programming (VB, Java, Java Spring Framework, Dart, Flutter Framework)
- Tools (Cisco Packet Tracer, GNS3, VMware, Wireshark, VS Code, IntelliJ)
- Databases (SQL, MySQL, Dynamo DB)
- Google AppSheet
- Others (Technical Support, hardware & software troubleshooting, Adobe products)
- QWERTY touch typing
- SCADA Operation
- MS Office
- MS O365
Websites
Languages
Arabic
Native
English
Advanced
Volunteering Experience
- Leader/Instructor – RBCs team, Damascus University, Syria Damascus (2014 – 2017) An educational NGO that aims to tutor University students, providing them with the best educational academic materials online & offline
- Translator – Amara, online (2017 – 2018) Participatory cultural foundation that translates (TED, TEDx, TED Edu) conferences on YouTube platform
Affiliations
- Gaming
- AI
- Ping Pong
- Touch Typing
Quote
Judge a man by his questions rather than his answers.
Voltaire
References
References available upon request.
Timeline
SCADA Operator
Dubai Municipality
07.2023 - Current
Technical Support Specialist
SARC Syrian Red Crescent HQ
09.2021 - 01.2023
Teaching Assistant
Damascus University, Technical Computer College
09.2020 - 01.2021
Technical Support Specialist
AMeSCom Company
02.2019 - 05.2019
Marketing staff
Momento Group
11.2018 - 02.2019
Teaching Assistant
Damascus University, Technical Computer College
10.2017 - 05.2018
Bachelor degree - Computer Systems & Network Engineering
Faculty of Information Technology Engineering (FITE), Damascus university
10.2016 - 10.2022
Instructor
Omar Bin Abid Al-Aziz Private School
09.2016 - 01.2017
Associated Diploma - Network Engineering
Technical Computer College (TCC), Damascus University
10.2014 - 05.2016
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