Microsoft Office
Khizar Naeem
Customer Service Representative
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Executive
Aster DM Healthcare
Dubai
02.2021 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled Appointments.
- Provided information and policies to customers upon inquiry and answered questions via phone, email, or chat.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Processed payments from patients for co-pays and uninsured visits.
- Called patients to remind of upcoming appointments and help schedule Procedures.
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
Insurance Advisor
Orient Insurance PJSC
Dubai
07.2020 - 02.2021
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 30%.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Promoted products and services using upselling and other sales strategies.
- Increased sales of life insurance products through tactical customer outreach.
- Created customer databases to track and manage interactions and sales.
Relationship Officer
Moneyfirst Mortgage Brokers
Dubai
07.2019 - 02.2020
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Worked with clients to address and respond to client and partnership management issues.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Marketing Executive /Team Leader
ACME Management
Dubai
02.2018 - 02.2019
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Planned and executed events and marketing programs to increase qualified leads.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Launched marketing activities for new product lines and market penetration.
Education
BBA - Retail Management
09.2019 - 09.2022
Skills
Issue escalation
Payment management
Relationship building
Inventory assistance
Marketing
Presentation skills
Coaching and mentoring
Complaint resolution
Accomplishments
- Received "Aster Ambassador" for outstanding client engagement with customers.
- Received "Sanchay" Award for taking the responsibility to educate and train staff.
- Part of Orient's "Team of the Month" as a result of outstanding sales figures.
Software
Adobe Photoshop
Adobe Premiere
Cinema 4D / Blender
Certification
CEFR Level C1
Timeline
Customer Service Executive - Aster DM Healthcare
02.2021 - Current
Insurance Advisor - Orient Insurance PJSC
07.2020 - 02.2021
CEFR Level C1
02-2020
Jaipur National University - BBA, Retail Management
09.2019 - 09.2022
Relationship Officer - Moneyfirst Mortgage Brokers
07.2019 - 02.2020
Marketing Executive /Team Leader - ACME Management
02.2018 - 02.2019