Khizar Naeem

Work History

Aster DM Healthcare

Dubai

02.2021 - Current

Employed comprehensive benchmarks to establish and monitor customer service standards.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled Appointments.
Provided information and policies to customers upon inquiry and answered questions via phone, email, or chat.
Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
Processed payments from patients for co-pays and uninsured visits.
Called patients to remind of upcoming appointments and help schedule Procedures.
Comforted patients by anticipating patients' anxieties and answering patients' questions.
Collected personal, medical and insurance information to provide accurate verification of benefits.
Maintained medical record database with up-to-date patient information and provided information to other providers.

Orient Insurance PJSC

Dubai

07.2020 - 02.2021

Maintained high standards of customer service by building relationships with clients.
Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 30%.
Provided coverage option information to assist clients in protecting assets.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Analyzed feedback to identify areas for improvement and enhance customer experiences.
Promoted products and services using upselling and other sales strategies.
Increased sales of life insurance products through tactical customer outreach.
Created customer databases to track and manage interactions and sales.

Moneyfirst Mortgage Brokers

Dubai

07.2019 - 02.2020

Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Monitored, followed-up and escalated cases to meet customer response commitments.
Facilitated meetings and discussions between clients, sales and delivery teams.
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Worked with clients to address and respond to client and partnership management issues.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

ACME Management

Dubai

02.2018 - 02.2019

Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Planned and executed events and marketing programs to increase qualified leads.
Managed workflow between staff, coordinating documents and creative material distribution.
Launched marketing activities for new product lines and market penetration.