MARIA LEONORA FLORES
OFFICE ADMINISTRATOR/ HR COORDINATOR
Sharjah
Summary
A Dynamic and creative thinking person with a good sense of responsibility highly motivated and has the initiative to make things done on time or ahead; Enjoys working and dealing with people, a team player, a good listener, and a good follower; Passionate, highly trainable, not afraid to try new things, and well-determined to learn new concepts and ideas . To secure a promising and successful career in a reputable organization that develops my extensive experience in Office Administration and general accounting. To be able to utilize my untapped skills, and potential and bequeath my best for the growth of the company.
Overview
21
21
years of professional experience
Work history
OFFICE ADMINISTRATOR / HR COORDINATOR
AL SAQAR AL ABYDADH MKTG. PROCESSING MGMT.
Sharjah, UAE
08.2022 - Current
- Responsible for all timekeeping and employee attendance monitoring for payroll
- Monitors leave tracker and employee document expiration
- Preparation of required documents for visa and trade license renewals
- In charge of preparing the daily leads for the Sales Team
- Keeping track of the daily sales done of all the TSR(s)
- Preparation and submission of the weekly sales report to the Director of Operations
- Preparing weekly payroll of the TSR(s)
- Processing and collection of payments from clients
- Cascading product overviews and promotional offers for a specific product
- Doing tasks as required by superiors.
ACCOUNTS & HR ASSISTANT
HOTEL MARKETING COMPANY LLC
Sharjah, UAE
02.2017 - 08.2022
- Responsible for giving accounting support to the Accounts Manager and maintaining audits and keeping it running smoothly for the company
- Managing the finance work of other countries including recording and reporting daily accounting transactions and reports
- Coordinates with external/internal auditors, banks, internal departments, and others in relation to various issues
- Develop and document business processes and accounting policies to maintain and strengthen internal
- Controls
- Accountable for weekly auditing of sales, auditing & handling cash collections in different regions in the
- Middle East,(Bahrain, Jordan, Oman, Qatar, and UAE)
- Bank-related activities - Funds transfer, Letter of Guarantee, financing facilities, and other day-to-day correspondence with bankers
- Accountable for calculating and checking to make sure payments, amounts and records are correct
- Involved in strategic financial business planning for investing in new projects and policies and procedures
- Advise
- Acts as point of contact and arranges payments for the invoices received
- Updates 201 and accounts receivables files for the company's record
- Preparation of required documents for VAT filing and payment.
MEMBER SERVICES CONSULTANT (CUSTOMER SERVICE SPECIALIST
HOSPITALITY MARKETING CONCEPT LLC
04.2014 - 02.2017
- Provide world-class customer service and solve simple and complex problems
- Increase sales, delighted
- And satisfied customers and building loyal relationships and trust between the company staff and the customers and clients
- Managing inbound and outbound phone calls (both English and Tagalog), fax, and e-mail communications on multiple projects and related works
- Creating solutions for the complaints and issues that will provide value to the customers
- Responding to customer queries in a timely and accurate way, via phone, email, or chat
- Assist members with their reservation requests and provide them the confirmation details thru email correspondence
- Following up for package deliveries including lost, misspelled, demagnetized cards and activation
- Doing and assisting all assigned tasks by the management.
PROJECTS COORDINATOR
ROVOTICS, HORIZON SURVEY CO. FZC
08.2012 - 03.2014
- The main responsibility is to ensure that all aspects of the projects are properly attended and completed at the forecasted time regardless of challenges or constraints that may be encountered
- Day-to-day administrative duties
- Monitoring projects in progress and ensuring all project-related issues and information are properly addressed
- Cascaded and clarified between the company, its department, and the clients to avoid any confusion and conflicts in the future
- Monitoring the calibration certification validity of the equipment that is on board the vessel
- Monitoring the validity of the offshore crew and onboard staff's required documents such as safety certificate, visa, medical certificate, and passport
- Document controller tasks
- Purchasing, procurement tasks, and logistics support.
CUSTOMER SERVICE SPECIALIST
CONTACTOPIA, UNILEVER OUTSOURCE
03.2010 - 06.2012
- Provide exceptional and remarkable customer service, building loyal relationships between the company and the valued customers and solving simple and complex problems to increase delighted customers and sales
- Managing inbound and outbound phone calls (both English and Tagalog), fax and e-mail communications on multiple projects and related works
- Handling irate customers on second level, prepares daily reports on payment processing and technical issues
- Troubleshoots the equipment and coordinates with the technical crews if home service needs to be done
- Scheduling and arranging technical visits whenever it's necessary.
SR. CUSTOMER SERVICE SPECIALIST
TRANSCOM WORLDWIDE PHILIPPINES, INC
10.2007 - 09.2009
- Provide exceptional and world-class customer service, build loyal relationships, and solve simple and complex problems to increase sales and delighted customers
- Ensure that staff are motivated and measured accordingly
- To the company's target and performance standards
- Ensure that proper rate codes and equipment serial numbers are properly dispatched to the specified
- Equipment for the activation
- Troubleshoots the equipment and coordinates with the technical crews if home service needs to be done
- Handling workflow and call flow of the team, doing the Quality monitoring review and call calibration to ensure that all agents/staff meet the quality set by the company and conduct the team huddle to ensure that QA guidelines are properly cascaded to each team.
BILLING CLERK/MEDICAL CLAIMS PROCESSOR
CHINESE GENERAL HOSPITAL AND MEDICAL CENTER
06.2002 - 12.2005
- Prepares and ensures accurate billing for the in-patients and outpatients and processing the medical health
- Insurance deductions as per the Insurance set protocols
- Maintaining an excellent relationship between the Holder and the Provider
- File keeping and posting of the
- ICD-10 codes (International Codes of Diseases) which were required by the World Health Organization
- Responsible for posting the daily cash income of the hospital and preparing the monthly report and daily
- Transmittal of the same in preparation for the monthly board meeting.
Education
Bachelor of Arts - Communication Arts
Colegio de San Juan
Manila, Philippines 06.1997 - 03.1999
Bachelor of Business Administration - Human Resources Development Management
Lyceum of the Philippines University - Batangas
Batangas, Philippihes 06.2022 - 08.2023
Associate of Science - MEDICAL CODING CERTIFICATION
Filipino Institute of Dubai
Al Riqqa, Dubai 02.2022 - 07.2022
Skills
- Financial Accounts & credit control management
- Treasury and cash flow management
- Logistics Management
- Human Resources Management Skills
- Strong leadership and management business skills
- Corporate & Financial Reporting skills
- Auditing and Cost Management
- Organizational skills and ability to manage deadlines
- Office management
- Administration support
- Calendar management
- Office inventory management
- Sales data analysis
- Account reconciliations knowledge
- Excel proficiency
- Accounts receivable and payable
- Office staff leadership
Languages
English
Fluent
Timeline
OFFICE ADMINISTRATOR / HR COORDINATOR
AL SAQAR AL ABYDADH MKTG. PROCESSING MGMT.
08.2022 - Current
Bachelor of Business Administration - Human Resources Development Management
Lyceum of the Philippines University - Batangas
06.2022 - 08.2023
Associate of Science - MEDICAL CODING CERTIFICATION
Filipino Institute of Dubai
02.2022 - 07.2022
ACCOUNTS & HR ASSISTANT
HOTEL MARKETING COMPANY LLC
02.2017 - 08.2022
MEMBER SERVICES CONSULTANT (CUSTOMER SERVICE SPECIALIST
HOSPITALITY MARKETING CONCEPT LLC
04.2014 - 02.2017
PROJECTS COORDINATOR
ROVOTICS, HORIZON SURVEY CO. FZC
08.2012 - 03.2014
CUSTOMER SERVICE SPECIALIST
CONTACTOPIA, UNILEVER OUTSOURCE
03.2010 - 06.2012
SR. CUSTOMER SERVICE SPECIALIST
TRANSCOM WORLDWIDE PHILIPPINES, INC
10.2007 - 09.2009
BILLING CLERK/MEDICAL CLAIMS PROCESSOR
CHINESE GENERAL HOSPITAL AND MEDICAL CENTER
06.2002 - 12.2005
Bachelor of Arts - Communication Arts
Colegio de San Juan
06.1997 - 03.1999
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