Mo Ebid
Dubai
Summary
Hardworking Office Assistant skilled in providing responsive staff and customer support. Commits excellent attention to detail to varied tasks for accurate, reliable results. Adapts to evolving business demands for smooth office administration.
Customer-focused , successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Front Office Assistant
Marriot
Dubai
03.2020 - 03.2023
- Processed customer bookings courteously and efficiently, verifying personal information and billing details to secure reservations.
- Demonstrated outstanding communication and relationship-building skills, effectively enhancing customer experiences.
- Cashed up POS till points, handling and processing cash and float money safely and securely.
- Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.
- Answered phone calls promptly, speaking clearly and politely to quickly resolve customer queries.
- Welcomed visitors with warmth and professionalism, providing exceptional customer care throughout guest visits.
- Attended daily team briefings to ascertain priority tasks, working tirelessly to complete jobs within allotted timeframes.
- Maintained excellent knowledge of current offers and incentives, promoting successfully to improve daily sales figures.
Cocktail Bartender
Mayden hotel
Dubai
10.2017 - 03.2020
- Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Maintained brand image by keeping neat personal appearance.
- Processed cash, credit card and voucher payments using POS terminals.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
Barman
Five star company
Sharm el shike
05.2013 - 05.2017
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Received orders from wait staff and delivered beverages to guests.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Processed cash, credit card and voucher payments using POS terminals.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Greeted and seated guests to establish prompt, high quality service.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
Education
Diploma of Higher Education - Designer
Construction
Kafer el zyat, Egypt 09.2005 - 07.2010
Skills
- Visitor sign-in
- Clerical administration
- Hotel reception management
- Health and safety monitoring
- Call handling
- Reservation processing
- Meeting planning
- Workforce mentoring
- Microsoft PowerPoint
- Schedule management
Languages
Arabic
First language
English
Proficient
C2
Russian
Intermediate
B1
Timeline
Front Office Assistant
Marriot
03.2020 - 03.2023
Cocktail Bartender
Mayden hotel
10.2017 - 03.2020
Barman
Five star company
05.2013 - 05.2017
Diploma of Higher Education - Designer
Construction
09.2005 - 07.2010
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