Moaaz Abdelmaboud

• Built highly-efficient Frontline team through ongoing coaching and professional development opportunities.
• Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
• Monitored front areas so that questions could be promptly addressed.
• Preparing Weekly staff schedule considering rush Hours to reduce customers waiting time.
• Communicating with commercial team Regarding Carrefour delivery Issues .
• Focusing On Customers complaints specially related to products Freshness and tuff Hygiene .
• Handling Delivery Provision File to ensure settling pending deliveries.
• Working On ( Supplier & Carrefour ) Delivery File .
• Conduct Training About Our Loyalty Program ( Share Rewards) .
• Managing Our Delivery team staff Over 5 Persons

Included Their Schedule and Delivery Volume .

• Doing Margin Landing & Stock Depreciation on daily basis.
• Preparing daily sales file with Margin report.
• Working on Actual And Potential Negative margin.
• Doing Stock Take quarterly and when needed .
• Working On margin correction and credit Note File On daily Basis .
• Proceeding Internal LPOS ( using JD Edwards).
• Doing Spot Check On cash Counters.
• Working On Monthly Cashier Shortage File .
• Reviewing Contracts Compliance ( Maintenance & Decoration and Commercial Contracts ).
• Working On Consignment and Semi-Consignment File On Daily Basis .
• Streamlined financial processes for increased efficiency and accuracy in reporting.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Reviewed historical records, current operational data and forecasting information .
• Partnered with IT and Commercial leadership to develop financial business plans with detailed benchmarks.

• Investigated and resolved customer inquiries and complaints quickly and Efficiently .
• Answered constant flow of customer calls with minimal wait times.
• Dealing With Customer Face To Face & Email and over The Phone .
• Trained new personnel regarding company operations, policies and services.
• Proceeding CASSA ( Warranty Repair cases System).
• User Of CSI ( Invoicing System Connected With Customer Care System ).
• Working On SP ( Supplier portal for delivery Related Issues ) Linked to all our suppliers .
• Preparing Repair and delivery weekly reports to Work on Weakness Points ).
• User oF Share Rewards Program ( Loyalty Program System ).