Moamen Mohamed Mohamed
Abu Dhabi,UAE
Summary
Dynamic and results-driven mechanical engineer . Demonstrates exceptional aftersales service and Committed to continuous improvement and strategic thinking. Adept at project planning and coordination, client relationship building and fostering collaboration. Passionate about delivering positive outcomes .
Overview
10
10
years of professional experience
Work History
Certified Senior Service Advisor
Al MASAOOD LLC
Abu Dhabi
10.2020 - 02.2025
- Acting as the main point of contact for clients, ensuring that all service requests are handled promptly and professionally.
- Explained technical advise in clear language to customers for better understanding.
- Evaluated service processes to generate targeted improvement strategies and increase revenue opportunities.
- Helped clients understand warranty coverage, clarified any confusion.
- Work with technical support team to resolve complex product issues swiftly and efficiently,.
- Prioritized tasks according to urgency, optimized productivity.
- Improved customer satisfaction by providing timely and accurate information.
- Managed challenging customer situations for resolution and customer retention.
- Responded to customer requests with friendly, knowledgeable service and support.
- Delivered excellent customer service by understanding and meeting their requirements.
- Coordinated with technicians to ensure quality of service.
- Maintained quality assurance standards for all products and services.
- Handled administrative tasks for effective service delivery.
- Maintaining positive customer relationships to ensure repeat business.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Worked closely with other departments within dealership for seamless operations.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Prioritized workload effectively during busy periods, ensuring no disruption in service provision process.
- Utilized technical expertise to suggest appropriate solutions for vehicle issues.
- Responded to questions regarding service outcomes and resolved complaints.
Technical team leader
United motors company
Jeddah, Saudi Arabia
01.2017 - 11.2019
- Company Overview: the authorized dealership for (Dodge, Jeep, Chrysler, Fiat, Alfa Romeo) in Saudi Arabia
- As a service team leader, I was responsible for overseeing the activities of a team of multi nationalities auto technicians and master technicians and quality control team in the main service center for western region with annual target equal to 12M SAR
- Assist in workshop capacity planning and loading (increase the Workshop appointment by 30%)
- Optimizing productivity, efficiency and workshop output and review for continuous Improvement (maintain the record with 93 % productivity)
- Control and plan carry over jobs as well as Work in progress with the assistance of Workshop controllers (succeed to keep record of 88 %utilization)
- Controlling productive time and allocation
- Implement the dealer standards on the workshop floor
- Ensure about the Fixed right first time to obtain high customer satisfaction
- Train the productive to effective utilization and maintenance of tools and equipment in the workshop
- Ensure the workshop operation's adherence to company standards and Achievement Of departmental targets & objectives
- Regularly Follow up with workshop controllers and technicians on the Work in progress jobs to ensure finish it at promise time
- Monitor for the department CSI achievement and implement corrective measures where needed to achieve the department CSI target
- Follow up with the parts department regarding the parts ordered
- Ensure that the repairs are carried out within promised delivery time and Estimated cost
- Provide the technical support for the technicians on the complex repairs
- Review the damaged parts with the technicians and provide the approval for repairs
- Train the technicians to work within the manufactures' slandered
- Prepare for the training plans of the technicians according to their performance and skills to increase the technician's efficiency
- Write the technical reports and the technical tickets for the technical head office regarding the repairs that need technical consultant
Automotive service advisor
Yassin automotive Group
Cairo, EGYPT
08.2015 - 11.2016
- Company Overview: Chevrolet & Opel
- Receive customer's vehicle for services and repair jobs and raise the orders on system
- Fully understand with the customer need and explain it technically on the repair orders
- Provide detailed explanation and technical justification for the additional repairs with the cost Estimate and obtain approvals from customers
- Follow up with the workshop and controllers regarding the repairs to ensure finish the vehicle with the promised time and cost
- Follow up with the customers to update them regarding the process on the vehicles
- Check the customer's cars before delivery to ensure about the repairs done
- Raise for warranty approvals
- Follow up with parts department regarding the parts needed for customers Vehicles
- Chevrolet & Opel
- Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
- Upsold products and services to customers to complement orders.
- Recorded details regarding car issues to maintain proper documentation.
- Delivered detailed reports on vehicle condition to customers.
Education
Bachelor of Mechanical Engineering - Automotive and Tractor Department
Helwan University
Cairo / EgyptSkills
- Time-management
- Technical skills
- Project planning and coordination
- Client relationship building
- Strategic thinking
- Continuous improvement commitment
- Engineering ethics understanding
- Proactive approach
Languages
Arabic
Native
English
Fluent
Custom
- Engine Management Fundamentals phase 1 & 2 - FCA performance institute
- Vehicle communication system Phase 1 & 2 - FCA performance institute
- Electronic control systems Phase 1 & 2 - FCA performance institute
- Connecting with customers - FCA performance institute
- Automatic transmission operations and Maintenance
Personal Information
- Date of birth: 10/25/91
- Nationality: Egyptian
References
References available upon request.
Timeline
Certified Senior Service Advisor
Al MASAOOD LLC
10.2020 - 02.2025
Technical team leader
United motors company
01.2017 - 11.2019
Automotive service advisor
Yassin automotive Group
08.2015 - 11.2016
Bachelor of Mechanical Engineering - Automotive and Tractor Department
Helwan University
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