Summary
Overview
Work history
Education
Skills
Websites
Languages
Certification
Timeline
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MOATAZ AHMED

MOATAZ AHMED

ABU DHABI,UNITED ARAB EMIRATES

Summary

Accomplished professional specializing in branch audit, financial reporting, and business development. Demonstrated expertise in digital marketing, project management, and strategic planning, with a strong record in performance metrics and profit and loss analysis. Experienced in budget control, talent acquisition, and team management to optimize operations and enhance sales strategies. Committed to customer service excellence and proficient in policy development, HR systems, and financial analysis.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Motivated manger] with [15 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

BRANCH MANGER

ZAHRAT LEBNAN RESTAURANT UNDER (GLOBAL CATERING
Abu Dhabi, UAE
04.2015 - Current
  • Secured client loyalty through delivery of exceptional customer service.
  • Streamlined financial procedures, optimizing fiscal management efficiency.
  • Implemented training programmer that enhanced staff performance and productivity.
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Reviewed and analyzed sales data to identify growth opportunities.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Directed day-to-day work of [50] employees and motivated teams to exceed objectives.
  • Oversaw recruitment processes, ensuring selection of competent staff members.
  • Developed key operational initiatives that drove substantial business growth.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Organized local marketing activities to boost brand visibility in community.
  • Led team meetings to promote effective communication and collaboration.
  • Established budgets based on historical, current, and forecasted business data.

Store manager

sofa Istanbul
Abu Dhabi , United Arab Emirates
03.2009 - 03.2015
  • Ensured accurate data entry into HR system, maintaining error-free records.
  • Streamlined data entry processes, implementing measures that significantly reduced errors.
  • Oversaw staffing and training, developing customer-focused team.
  • Streamlined operations to maximize efficiency and minimize waste.
  • Maintained organized stock room for efficient access to goods.
  • Resolved customer complaints effectively, preserving store reputation and consumer trust.
  • Handled cash transactions with precision, minimizing financial discrepancies.
  • Coached underperforming employees, enhancing overall job performance.
  • Researched and applied marketing techniques, driving sales increase by up to 10 percent.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Assisted customers in locating products.
  • Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Resolved customer complaints effectively, protecting store's image and consumer relationships.
  • Coached underperforming employees improving their job performance significantly.

Education

Bachelor's degree - Social Work

Higher Institute of Social Worker /Cairo
Egypt
09.2003 - 07.2008

Skills

  • HR systems knowledge
  • Business administration skills
  • Team leadership
  • Time management
  • Branch audit experience
  • Profit and Loss Analysis
  • Employee training
  • Customer Service

Languages

English
Fluent
Arabic
Native

Certification

FOOD Safety

*Sisco colleague 2022

HACCAP 4 LEVEL

*Global catering trading

FIRE AND SAFETY AWARENESS

*Prime Xpert training consultancy 2024

ADULT FIRST AID I CPR

* Prime Xpert training consultancy 2024

Timeline

BRANCH MANGER

ZAHRAT LEBNAN RESTAURANT UNDER (GLOBAL CATERING
04.2015 - Current

Store manager

sofa Istanbul
03.2009 - 03.2015

Bachelor's degree - Social Work

Higher Institute of Social Worker /Cairo
09.2003 - 07.2008

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MOATAZ AHMED