Moawiah Rababah
Dubai
Summary
With 9 years of experience in the hospitality industry and a deep understanding of UAE culture, I excel in connecting with clients on a personal level. Detail-oriented and highly organized, I adeptly manage multiple projects with precision. My strong sales skills, combined with well-honed customer service abilities, allow me to anticipate and exceed guest expectations while driving revenue growth. I thrive in collaborative environments, contributing expertise and dedication to achieving team goals.
Overview
9
9
years of professional experience
Work History
Assistant manager Reservations
Safaraq Tourism
03.2023 - Current
- Implemented customer feedback to drive continuous service improvements and enhance guest satisfaction
- Worked closely with travel partners to manage hotel bookings, availability calendars, and rate plans, ensuring optimal scheduling for customers.
- Collaborated with travel partners in managing bookings and schedules for customers
- Collaborated closely with the CEO to develop strategies for system integrations and optimize revenue growth.
Lead Reservations Agent
Conrad Hotel Dubai
02.2022 - 02.2023
- Rate Restrictions, hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Handle customer queries and complaints relating to Rooms Reservations
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
- Complete understand and effective use of the Hotel’s telephone system
- Maintain the Reservation correspondence
- support the Reservations Manager and/or Revenue Management leader with special projects as required
Senior Reservations Agent
Madinat Jumeirah Hotels and Resorts&Burj Al Arab
06.2018 - 02.2022
- Preparing Pro forma Invoices
- Making reservations on opera system(PMS) and Opera Cloud
- Handling inbound and outbound calls
- Generating reports, Group Bookings, No show and Cancellation reports, Arrival reports, Managing all Advance purchase rate bookings
Sales Executive - GCC,Leisure
City Seasons Hotels
04.2017 - 06.2018
- Conduct sales calls and make on-site visits to potential clients to showcase the hotel's offerings
- Negotiate contracts with clients, including room rates, event packages, and additional services
- Develop and maintain strong relationships with existing clients to encourage repeat business
- Prepare and present regular sales reports to management, detailing performance metrics, revenue, and client feedback.
Reservations Agent
Rotana Hotels And Resorts
05.2016 - 03.2017
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotels products, services, and facilities
- Provided guests with information about availability and pricing
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Guest Service Executive
Rotana Hotels And Resorts
06.2015 - 05.2016
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Provided guest assistance and recommendations for tourist attractions
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
Bachelor - Marketing
Ajloun National University
Skills
- Public Relations
- Communication skills
- Team building
- Opera PMS
- Opera sales and catering system
- Opera Cloud PMS
- ONQ HILTON system
- Experience with Bedbanks Systems: TBO, RIZLIVE, WEBBED, and ETC
- Upselling
Accomplishments
- Two appreciation letters from the General Manager at Rotana Hotels for my exceptional organizational skills in coordinating Marhaba Events.
- Appreciation letter from Jumeirah Group for consistently providing the highest level of customer satisfaction
- Appreciation letter from GLTM LLC for my role in driving high sales performance.
- Top up seller at Hilton for 2 quarter
Languages
Arabic
Native
English
Fluent
Timeline
Assistant manager Reservations
Safaraq Tourism
03.2023 - Current
Lead Reservations Agent
Conrad Hotel Dubai
02.2022 - 02.2023
Senior Reservations Agent
Madinat Jumeirah Hotels and Resorts&Burj Al Arab
06.2018 - 02.2022
Sales Executive - GCC,Leisure
City Seasons Hotels
04.2017 - 06.2018
Reservations Agent
Rotana Hotels And Resorts
05.2016 - 03.2017
Guest Service Executive
Rotana Hotels And Resorts
06.2015 - 05.2016
Bachelor - Marketing
Ajloun National University
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