Moawiah Rababah

• Managed all market segments, including corporate, leisure, long-term, and short-term stays.
• Awarded Sales Manager of the Quarter (twice) for consistently exceeding monthly and quarterly sales targets.
• Led the sales department, overseeing reporting, performance tracking, and coordination of weekly strategy meetings
• Strengthened relationships with key corporate clients, resulting in increased repeat business and long-term stay agreements
• Expanded GCC market reach by developing tailored offers for regional clientele and securing new partnerships

• Successfully increased GCC market sales by 35% year-over-year through strategic partnerships with top-tier travel agencies in Kuwait and Saudi Arabia.
• Improved customer retention by 20% by aligning offerings with GCC traveler preferences.
• Expanded corporate client base, securing long-term contracts with key businesses in the UAE
• Generated high-value leads through active participation in worldwide tourism exhibitions and industry events.

• Managed sales leads and converted them into confirmed bookings, achieving top up seller status for two consecutive quarters..
• Drove revenue through strategic communication via email, phone, and face-to-face meetings..
• Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
• Focused on customer engagement, relationship building, and efficient deal closure through daily sales calls.

• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads

• Successfully handled royal delegations and high-profile GCC accounts with discretion and personalized service
• Awarded "Employee of the Year" by the General Manager for outstanding performance and contribution to GCC sales growth.

• Conduct sales calls and make on-site visits to potential clients to showcase the hotel's offerings
• Negotiate contracts with clients, including room rates, event packages, and additional services
• Develop and maintain strong relationships with existing clients to encourage repeat business
• Prepare and present regular sales reports to management, detailing performance metrics, revenue, and client feedback.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotels products, services, and facilities
• Recognized with an appreciation letter for exceptional dedication, client relations, and business development success.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution
• Streamlined check-in process to decrease wait times and increase customer satisfaction
• Provided guest assistance and recommendations for tourist attractions
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.