MOAZ AL-GENDY
Abu Dhabi,United Arab Emirates
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Business development manager
Deliveroo
Abu Dhabi, UAE
10.2025 - Current
- Developed and implemented strategic partnerships to enhance company market presence.
- Conducted market research to identify emerging trends and client needs.
- Collaborated with cross-functional teams to create innovative solutions for clients.
- Evaluated competitor activities to adjust business strategies and improve offerings.
Senior sales executive
Careem -Food
Abu Dhabi, UAE
07.2024 - Current
- Achieved monthly sales and performance KPIs for improved team success.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built rapport with new and existing customers to boost client retention.
- Proactively contacted prospective customers to increase sales.
- Delivered outstanding after-sales care through regular communication with customers.
Sales Intern
Careem Food
Abu Dhabi
01.2024 - 07.2024
- Signing vendors across Abu Dhabi to the Careem platform
- Negotiating with restaurant owns the best deal for them
- Researching brands an knowing how to approach them to capture their interest
- Maximised sales opportunities by communicating product value proposition and selling points.
- Worked collaboratively with sales teams to meet sales goals.
Call Centre Representative
Teleperformance
Cairo
06.2023 - 10.2023
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services, and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call centre professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies.
Call Centre Representative
Teleperformance
Cairo
06.2023 - 10.2023
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
EMS Sales
Hulexo
Abu Dhabi
05.2022 - 06.2022
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
- Identified and maximized sales opportunities and increased customer retention rates.
TikTok Advertising
Multiple Employers
Abu Dhabi
02.2022 - 05.2022
- Created, Edited, and published videos explaining detailed services of the employer's business
- Provided different creative ideas, and designs to expand our advertising abilities and attract more clients to our business.
Exhibition Area Manager
Vibes Events
Abu Dhabi
03.2020 - 04.2020
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Provided quality coordination services to one of the busiest Exhibitions of the year.
- Gathered, summarized, and provided information to guests about surrounding area amenities and activities.
Exchange Volunteer
AIESEC
Ankara
12.2019 - 02.2020
- Assisted in the management of a food pantry, ensuring that the pantry was well-stocked and aiding over one hundred families in need.
- Worked with the United Nations to provide food and clothing to refugee families.
- Worked with team members to produce tasks that we used to help families in need and refugee families.
Usher
Vibes Events
Abu Dhabi
12.2019 - 12.2019
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner.
Education
High School Diploma - High School
Horizon Private School
Abu Dhabi 09.2015 - 06.2018
Bachelor of Business Administration -
Abu Dhabi University
Abu Dhabi 09.2018 - 01.2023
Skills
- Decision Making
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Leadership
- Public Speaking
- Native speaker in both English and Arabic
- IELTS score of 7
- Lead generation
Custom
Personal Information
Timeline
Business development manager
Deliveroo
10.2025 - Current
Senior sales executive
Careem -Food
07.2024 - Current
Sales Intern
Careem Food
01.2024 - 07.2024
Call Centre Representative
Teleperformance
06.2023 - 10.2023
Call Centre Representative
Teleperformance
06.2023 - 10.2023
EMS Sales
Hulexo
05.2022 - 06.2022
TikTok Advertising
Multiple Employers
02.2022 - 05.2022
Exhibition Area Manager
Vibes Events
03.2020 - 04.2020
Exchange Volunteer
AIESEC
12.2019 - 02.2020
Usher
Vibes Events
12.2019 - 12.2019
Bachelor of Business Administration -
Abu Dhabi University
09.2018 - 01.2023
High School Diploma - High School
Horizon Private School
09.2015 - 06.2018