Moazzam Sufiyan
Dubai,United Arab Emirates
Summary
Determined individual seeking a job as Relationship officer; bringing highly effective communication skills, demonstrable persuasion and negotiation skills, and ensuring consistent achievement of sales targets
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Relationship Officer
Abu Dhabi Islamic Bank
Dubai
05.2025 - Current
- Spearheaded credit card application and approval process, ensuring compliance with bank policies.
- Evaluated applicants' creditworthiness through financial data and credit reports.
- Collaborated with risk management and sales teams to optimise credit approval efficiency.
- Conducted comprehensive credit investigations to prevent potential risks and fraud.
- Advised clients on credit card products, addressing inquiries professionally.
- Monitored credit card portfolio, identifying risks through proactive analysis.
- Developed strong client relationships, promoting additional banking products.
- Stayed updated on industry trends and regulatory changes to maintain effective policies.
Relationship Officer
National Bank of Ras Al Khaimah (P.J.S.C.) / HRM Recruitment
Dubai
02.2023 - 02.2025
- Spearheaded credit card application and approval processes, ensuring compliance with bank policies.
- Evaluated applicants' creditworthiness using financial data and credit reports.
- Collaborated with cross-functional teams to enhance customer experience during credit approvals.
- Conducted thorough credit investigations to mitigate potential risks and fraud.
- Provided clients with advice on credit card products, addressing inquiries promptly.
- Monitored credit card portfolio, identifying risks through proactive analysis and reporting.
- Developed strong client relationships, promoting additional banking products and services.
- Maintained awareness of industry trends and regulatory changes to uphold effective policies.
Relationship Officer
Amafh Commercial Brokers LLC (Deem Credit Cards)
Dubai
10.2021 - 01.2023
- Identified potential customers through databases and cold calling, following up on leads.
- Sold personal finance products to targeted customer segments, achieving monthly sales targets.
- Communicated bank product offerings effectively to potential customers.
- Ensured prospects understood bank charges and terms comprehensively.
- Adhered to 'Know Your Customer' requirements and compliance guidelines.
- Safeguarded customer applications to prevent misplacement.
- Verified customer profiles against bank criteria while ensuring document accuracy.
- Maintained detailed knowledge of assigned products and operational risk policies.
Customer care Executive
India Infoline Finance Ltd (Mumbai)
Mumbai
07.2016 - 03.2017
- Opening Demat Account.
- Trading in Equity and derivative in client’s account.
- Closer and retention of client’s account.
- Providing them accurate information regulating the Equity Markets.
- Handling web chart customer queries / Request Complaints.
- Resolving client complaints and queries regulating their ledger & Holding.
Education
Master of Business Administration -
VBS Purvanchal University
Jaunpur 04.2014 - 03.2016
Bachelor of Commerce - undefined
Mohd. Hasan Degree College
Jaunpur 04.2011 - 03.2014
Skills
- Product knowledge
- Communication skills
- Active listening skills
- Time-management skills
- Organizational skills
- Social media skills
- Problem-solving skills
- Customer relationship management tool skills
- Technological skills
- Information-gathering skills
- Collaborative skills
- Conflict management skills
- Prospecting skills
LANGUAGES
Hindi Native Speaker
Urdu Native Speaker
English Good working knowledge
Arabic Good working knowledge
INTERNSHIP
- Trainee
- Coca-Cola India Pvt Ltd
- 04/2016 - 06/2016
- Making customers (external and internal) and their needs a primary focus of one's actions.
- Developing and sustaining productive customer relationships
- Creating and executing plans and solutions in collaboration with the customer
- Knowledge of key business drivers or measures used to gauge the effectiveness and performance of an internal group or a supplier.
COURSES
- Microsoft Office
- Veer Bahadur Singh Purvanchal Computer institute
- Diploma in Office Automation Financial Accounting (DOAFA)
Timeline
Relationship Officer
Abu Dhabi Islamic Bank
05.2025 - Current
Relationship Officer
National Bank of Ras Al Khaimah (P.J.S.C.) / HRM Recruitment
02.2023 - 02.2025
Relationship Officer
Amafh Commercial Brokers LLC (Deem Credit Cards)
10.2021 - 01.2023
Customer care Executive
India Infoline Finance Ltd (Mumbai)
07.2016 - 03.2017
Master of Business Administration -
VBS Purvanchal University
04.2014 - 03.2016
Bachelor of Commerce - undefined
Mohd. Hasan Degree College
04.2011 - 03.2014