Summary
Overview
Work History
Education
Skills
Certification
Timeline
Driving Liceince
Generic

Mobin Ali Turi

Cargo Customer Service Agent
Doha

Summary

As a professional with Seven years of experience in the Aviation industry, I bring with me a wealth of expertise and a powerful drive to achieve excellence. My energy and ambition are key assets that enable me to tackle any task with a mature and responsible approach. I thrive in collaborative environments and excel at working with others to meet set objectives within given deadlines. With a strong commitment to achieving top-tier results and a proven track record in my field, I am well-equipped to contribute positively and effectively to any team.

Overview

4
4
Languages
5
5
Certifications
8
8
years of professional experience

Work History

Cargo Customer Service Agent

Qatar Aviation Service
Doha
07.2025 - Current
  • Responsible for handling email communication, whilst cross-checking the customer service requirements.
  • Liaises with other departments regarding service requests and handling customer instructions through proper interdepartmental communication.
  • Handle basic customer complaints/inquiries via email or phone, and if necessary, as well as seniors, as soon as possible so that we can ensure customer experience is not affected.
  • Need to cross-check all the documents provided by the customer before issuing the Airway Bill for walk-in customers.
  • Evaluate all the supporting documents by cross-checking the SOP and, if required, with seniors.
  • Proper communication through email and phone is being followed with all concerned Airline, Origin station, Brokers/Agents and Department.
  • Resolved customer inquiries swiftly, enhancing loyalty and retention
  • Collaborated with teams to optimise logistics, increasing efficiency
  • Managed high-volume calls, maintaining professionalism under pressure
  • Implemented feedback systems, driving continuous service improvement
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and adherence to service standards.

Cargo Service Agent 2(DG)

Qatar Aviation Service (Qatar Airways Group)
Doha
09.2022 - 06.2025
  • Responsible for loading Dangerous Goods as per the IATA segregation and correct completion of ULD tags. Measuring radiation levels for all radioactive material shipments and informing the supervisors if any deviation of radiation levels is detected.
  • Ensure all DG packages are free from damage/spillage/leakages before forwarding on aircraft.
  • Monitor and ensure DG shipments are kept in the relevant storage areas to avoid chemical exposure to staff and severe environmental conditions.
  • Responsible for relocating the offloaded shipments and following the procedures of the airlines to ensure and make arrangements to forward as per the airline regulations.

Equipment Operator

Emirates Group (Dnata)
Dubai
01.2018 - 08.2022
  • Ensure the serviceability of GS Equipment before positioning it onto the aircraft.
  • Arrange the required equipment at the staging area before the arrival/departure of the aircraft.
  • Operate aircraft cargo hold doors and loading / offloading cargo.
  • Communicate with the Supervisor concerning equipment utilization times to accurately record details for invoicing purposes.
  • Conducted routine inspections to ensure safety and compliance with operational standards.
  • Implemented process improvements that increased productivity during peak operational periods.

Education

Diploma - Ground Handling Aviation

Emirates Aviation College
Dubai, UAE
01.2020

Master of Arts - International Relations and Current Affairs

Kohat University Of Science And Technology
Kohat, Pakistan
01.2011

Skills

Customer service

Outstanding communication skills

Warehouse Operations

Staging Area

Microsoft office suite proficiency

Certification

Cat - 8 (DGW) Qatar Aviation Service (Qatar Airway Group) Jul 2023

Timeline

Cargo Customer Service Agent

Qatar Aviation Service
07.2025 - Current

Cargo Service Agent 2(DG)

Qatar Aviation Service (Qatar Airways Group)
09.2022 - 06.2025

Equipment Operator

Emirates Group (Dnata)
01.2018 - 08.2022

Master of Arts - International Relations and Current Affairs

Kohat University Of Science And Technology

Diploma - Ground Handling Aviation

Emirates Aviation College

Driving Liceince

LTV (Qatar)

Fork Lift (Qatar)

Mobin Ali TuriCargo Customer Service Agent