Mobin Ali Turi
Cargo Customer Service Agent
Doha
Summary
As a professional with Seven years of experience in the Aviation industry, I bring with me a wealth of expertise and a powerful drive to achieve excellence. My energy and ambition are key assets that enable me to tackle any task with a mature and responsible approach. I thrive in collaborative environments and excel at working with others to meet set objectives within given deadlines. With a strong commitment to achieving top-tier results and a proven track record in my field, I am well-equipped to contribute positively and effectively to any team.
Overview
4
4
Languages
5
5
Certifications
8
8
years of professional experience
Work History
Cargo Customer Service Agent
Qatar Aviation Service
Doha
07.2025 - Current
- Responsible for handling email communication, whilst cross-checking the customer service requirements.
- Liaises with other departments regarding service requests and handling customer instructions through proper interdepartmental communication.
- Handle basic customer complaints/inquiries via email or phone, and if necessary, as well as seniors, as soon as possible so that we can ensure customer experience is not affected.
- Need to cross-check all the documents provided by the customer before issuing the Airway Bill for walk-in customers.
- Evaluate all the supporting documents by cross-checking the SOP and, if required, with seniors.
- Proper communication through email and phone is being followed with all concerned Airline, Origin station, Brokers/Agents and Department.
- Resolved customer inquiries swiftly, enhancing loyalty and retention
- Collaborated with teams to optimise logistics, increasing efficiency
- Managed high-volume calls, maintaining professionalism under pressure
- Implemented feedback systems, driving continuous service improvement
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and adherence to service standards.
Cargo Service Agent 2(DG)
Qatar Aviation Service (Qatar Airways Group)
Doha
09.2022 - 06.2025
- Responsible for loading Dangerous Goods as per the IATA segregation and correct completion of ULD tags. Measuring radiation levels for all radioactive material shipments and informing the supervisors if any deviation of radiation levels is detected.
- Ensure all DG packages are free from damage/spillage/leakages before forwarding on aircraft.
- Monitor and ensure DG shipments are kept in the relevant storage areas to avoid chemical exposure to staff and severe environmental conditions.
- Responsible for relocating the offloaded shipments and following the procedures of the airlines to ensure and make arrangements to forward as per the airline regulations.
Equipment Operator
Emirates Group (Dnata)
Dubai
01.2018 - 08.2022
- Ensure the serviceability of GS Equipment before positioning it onto the aircraft.
- Arrange the required equipment at the staging area before the arrival/departure of the aircraft.
- Operate aircraft cargo hold doors and loading / offloading cargo.
- Communicate with the Supervisor concerning equipment utilization times to accurately record details for invoicing purposes.
- Conducted routine inspections to ensure safety and compliance with operational standards.
- Implemented process improvements that increased productivity during peak operational periods.
Education
Diploma - Ground Handling Aviation
Emirates Aviation College
Dubai, UAE01.2020
Master of Arts - International Relations and Current Affairs
Kohat University Of Science And Technology
Kohat, Pakistan01.2011
Skills
Customer service
Outstanding communication skills
Warehouse Operations
Staging Area
Microsoft office suite proficiency
Certification
Cat - 8 (DGW) Qatar Aviation Service (Qatar Airway Group) Jul 2023
Timeline
Cargo Customer Service Agent
Qatar Aviation Service
07.2025 - Current
Cargo Service Agent 2(DG)
Qatar Aviation Service (Qatar Airways Group)
09.2022 - 06.2025
Equipment Operator
Emirates Group (Dnata)
01.2018 - 08.2022
Master of Arts - International Relations and Current Affairs
Kohat University Of Science And Technology
Diploma - Ground Handling Aviation
Emirates Aviation College
Driving Liceince
LTV (Qatar)
Fork Lift (Qatar)