MOBIN ISLAM SIDDIQUI
IT Administrator
Sharjah
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Administrator
Gulf Energy Limited LLC
Sharjah
12.2016 - 02.2023
- Orchestrated integration and communication of software upgrades
- Tested software remotely and onsite for server sets to maintain operational readiness
- Implemented internet and intranet applications on multiple platforms
- Configured and tested Windows Server operating systems with roles features
- Mentored employees and offered constructive feedback for performance improvement
- Attended meetings to deliver status reports to key stakeholders
- Performed software installations and upgrades to UNIX or Windows operating systems
- Integrated and updated software products to boost system compatibility
- Detailed upcoming software upgrades and system sprints to team members
- Spearheaded inventory control measures to replenish and maintain IT equipment
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Implemented and maintained virtual private networks
- Diagnosed and resolved hardware and software issues
IT Engineer
Capital Survey
Abu Dhabi
02.2014 - 11.2016
- Resolved computer and system networking problems to maintain user productivity
- Maintained documentation and resources regarding problem resolution for reference in future instances
- Monitored hardware, software and peripheral performance against organizational expectations
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients
- Tracked issue resolution policies to maintain compliance with internal standards
- Offered assistance in implementing and developing training programs
- Generated reports to track performance and analyze trends
- Assisted in development of system security protocols
- Tested new software and hardware prior to deployment
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Installed, configured and maintained computer systems and network connections
- Installed and configured operating systems and applications
- Configured hardware, devices, and software to set up work stations for employees
IT Assistant
E2E Supply Chain Management
Karachi
07.2013 - 01.2014
- Responded to queries on phone, via email or through IT ticketing system.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured software and hardware.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Computer Science
Newport Institute of Communication And Economics
Karachi, Pakistan 09.2009 - 08.2012
Skills
Technical Support
TCP/IP protocol
Firewalls, VPNs and security products
Switches and routers
Network security
Mac OS Operating System
Windows Operating System
Local Area Networking
TCP/IP
Desktop support
Problem-Solving
Self-Motivated
Certification
MCITP
Timeline
IT Administrator
Gulf Energy Limited LLC
12.2016 - 02.2023
IT Engineer
Capital Survey
02.2014 - 11.2016
IT Assistant
E2E Supply Chain Management
07.2013 - 01.2014
MCP
07-2012
MCITP
07-2011
Bachelor of Science - Computer Science
Newport Institute of Communication And Economics
09.2009 - 08.2012