Mody Karyakos
Arabian Ethicals
Dubai
1
Certification
12
years of professional experience
Results-driven professional specialising in Salesforce CRM, market analysis, and digital marketing. Skilled in analytical reporting, Excel, and PowerPoint presentations. Bilingual in English and Arabic, with strong communication and negotiation skills. Focused on utilising these strengths to enhance business growth and foster innovation.
Work history
Senior Sales Pharmaceuticals
3 Years 4 Months- Managing Key accounts like Ibn sina Group MPC group health first and Acorus.
- Collected cheques on schedule and followed up on payment statements.
- Coordinated end-to-end job updates across pharmacy, finance, store, and delivery.
- Studied each drug to maintain strong product knowledge for support.
- Communicated with existing and new clients to keep relationships active.
- Shared drug details attached to each product with clients.
- Sold items to medical professionals, hospitals, and pharmacies based on needs.
- Delivered samples to buyers serious about purchasing the drugs.
- Created promotional banners and informative cards for client distribution.
- Analysed competitor performance to protect and grow market position.
- Completed regular self-checks to keep sales targets on track.
- Attended training workshops and congresses to stay current with standards.
Property Wealth Executive supervisor
1 Year 11 Months- Generate client leads to buy, sell, and rent a property.
- Counsel clients on market conditions, prices, and mortgages.
- Develop a competitive market price by comparing properties.
- Create lists for real estate sale properties, with information location, features, square footage, etc.
- Show properties to potential buyers and renters.
- Present purchase offers to sellers.
- Facilitate negotiations between buyers and sellers.
- Review purchase contracts to ensure terms are met.
- Promote properties with ads, listings, and open houses.
- Prepare loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.
- Maintain your real estate license and knowledge.
- (Developer)
Senior Sales and customer Service Executive
2 Years 4 Months- Handle all administrative aspects of the sales including: completing customer request, accepting customer payments and filing the completed orders. Rise the customer inters and the awareness about our products.
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
- Maintain knowledge of competitive offers and provide critical market feedback to the Store Supervisor regarding local competition and product/service needs.
- Handle service inquiries from customers, Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
- Educate and engage customers through product demonstrations ensure an extraordinary customer experience.
Sales Supervisor and Customer Service
1 Year 4 Months- Promoting Our service to personal checking account Holders in Gulf.
- Confirming the bookings online and offline with the hotels and suppliers.
- Rise the customer inters and the awareness about our services.
- Manage, nurture and convert inbound leads into sales opportunities.
- Solving the problems of the guest immediately, using the Extra net of the several suppliers.
- Assess and analyze a prospects current process and requirements, Provide engaging and articulate information about our products value proposition to potential customers.
- Maintain well organized, up-to-date and accurate sales information and activity reports in Sales force CRM system.
- (Altayar)
Social media Supervisor after Customer Service and Sales Support
2 Years 9 Months- Promoting Our service to personal checking account Holders in Gulf.
- Handling customers inquires through (twitter, live chat, help disk, CRM).
- Rise the customer inters and the awareness about our services.
- Manage, nurture and convert inbound leads into sales retention opportunities.
- Making team schedule, assigning retention leads to the staff.
Skills
Salesforce CRM
Market analysis
Analytical reporting
Digital Marketing
Excel reporting
PowerPoint presentations
Communication and negotiation
Effective presentations
Creative initiative
Arabic: Native
English: Fluent
Education
Graduated - Tourism & Hotel management
Certification
English Course at Belritz., Match Expert, Communication skills at Cairo University., Sales skills at Contact Source., ICDL at Nasser Academy., Marketing Diploma from Visus Centre (Dubai), Customer centricity, Customer journey, Apple certificate program
Accomplishments
- Du: Within 6 month became one of the VIP team, handling Sheikhs calls.
- Acting as Subject Matter Expert.
- Acting as Team Leader for two weeks.
- Best call award and chosen to be included in new comers training materials to share best practice.
- ETISALAT UAE: Top achiever during training period, and broke the new comers record for getting sixty sales in thirty days.
- One of the top achievers always in mega mall Sharjah branch
- BeIN Media group: getting the experience of social media, retention and customer service together
- Achieving a highly value of calls and services in Egypt branch in comparison to our branches in other countries like Morocco or Qatar
Disclaimer
All References and Certificates are available upon request
Timeline
Senior Sales Pharmaceuticals
Arabian Ethicals
2023.06 - CurrentRead More
Property Wealth Executive supervisor
The first Group for real state
2021.07 - 2023.06Read More
Senior Sales and customer Service Executive
ETISALAT UAE
2019.03 - 2021.07Read More
Sales Supervisor and Customer Service
Almosafer Travel agency
2017.10 - 2019.02Read More
Social media Supervisor after Customer Service and Sales Support
beIN Media Group
2015.01 - 2017.10Read More
Helwan
Graduated from Tourism & Hotel management
2013.01Read More