MOFOR COLLINS TEMAYE
DUBAI,UNITED ARAB EMIRATE
Summary
Accomplished professional with 9 years of experience in customer service management and daily operations oversight. Demonstrates strong communication skills, decision making proficiency, and leadership management. Proven track record in productivity enhancement, inventory control expertise, and preliminary menu development. Adept at building rapport and possesses basic accounting knowledge. Committed to leveraging skills to drive organisational success and operational efficiency.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Head barista
NOVECENTO
DUBAI, UNITED ARAB EMIRATE
2024.04 - Current
- Troubleshot equipment issues promptly to minimise downtime in service delivery.
- Collaborated closely with management on promotional strategies boosting café visibility within local community.
- Exhibited comprehensive knowledge of coffee varieties for informed customer service.
- Introduced new specialty drinks, contributing positively to menu diversity.
- Managed inventory control to avoid stock shortages during peak hours.
- Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
- Educated customers about different brewing methods leading to an enriched coffee tasting experience.
Store manager
POINT SEVEN SPECIALITY COFFEE
Fujairah, Fujairah
2023.12 - 2024.09
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Ensured team adhered to standardised procedures, food hygiene and safety policies and best barista practices by role modelling exemplary behaviour.
- Equipped a team of 9 to execute high quality of service by communicating bean expertise and best practices in coffee preparation.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Created speciality drinks according to exact customer requests and preferences.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art
Barista and Store Incharge
ABSOLUTE ZERO
DUBAI
2020.06 - 2022.09
- Performed cash handling duties accurately to maintain financial integrity.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Captain waiter
ALSHAYA GROUP
DUBAI
2016.11 - 2020.02
- Ensured timely food service, impressing guests with efficiency.
- Managed reservations for seamless guest arrival and seating.
- Boosted team morale with positive attitude, resulting in better work performance.
- Upheld stellar restaurant reputation with attention to detail and professionalism.
- Monitored inventory levels and reported low-stock items to support availability.
- Coordinated staff rota for smooth shift transitions.
Education
High School Diploma -
GOVERNMENT HIGH SCHOOL
CAMEROON 2009.10 - 2016.09
Skills
- Communication skills
- Customer service management
- Daily operations oversight
- Decision-Making proficiency
- Productivity enhancement
- Leadership management
- Inventory control expertise
- Preliminary menu development
- Building Rapport
- Basic accounting
Languages
English
Native
French
Advanced
Affiliations
- SOCCER
Timeline
Head barista
NOVECENTO
2024.04 - Current
Store manager
POINT SEVEN SPECIALITY COFFEE
2023.12 - 2024.09
Barista and Store Incharge
ABSOLUTE ZERO
2020.06 - 2022.09
Captain waiter
ALSHAYA GROUP
2016.11 - 2020.02
High School Diploma -
GOVERNMENT HIGH SCHOOL
2009.10 - 2016.09