MOGAHID SALAH
CUSTOMER SERVICE
SHARJAH
Summary
Dedicated and customer-focused professional with over 6 years of experience in customer service, front desk operations, and office administration across various industries in the UAE. Skilled in managing customer inquiries, resolving complaints, and ensuring a smooth and professional client experience. Experienced in office management, including scheduling, documentation, and daily operations support. Proficient in CRM systems, multitasking, and working under pressure. Bilingual in Arabic and English with strong interpersonal and communication skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
FILEX EXPRESS
01.2018 - 01.2021
- Managed customer service operations, including inquiries, complaints, and follow-ups.
- Performed administrative duties such as filing, scheduling, and documentation.
- Maintained organized office workflows and assisted in daily operations.
- Built strong client relationships and ensured high satisfaction levels.
Receptionist & Customer Service Associate
Medical Clinic
12.2016 - 02.2018
- Welcomed patients and scheduled appointments using clinic software.
- Managed front desk operations and responded to patient inquiries.
- Maintained accurate records and handled confidential medical information.
- Supported doctors and staff in delivering a smooth patient experience.
Customer Service Experience
E-commerce Store
01.2015 - 12.2016
- Provided customer assistance for online orders, returns, and product inquiries.
- Handled communication through email, phone, and live chat.
- Ensured timely resolution of issues to maintain customer satisfaction.
- Collaborated with the logistics team to track and update delivery statuses.
Education
Bachelor of Computer Applications -
Bharathiar University
INDIA 06.2012 - 05.2015
Skills
- Excellent verbal and written communication
- Problem-solving and conflict resolution
- Active listening and empathy
- Multitasking and time management
- CRM systems (eg, Zendesk, Salesforce)
- Handling customer complaints professionally
- Team collaboration and coordination
- Attention to detail
- Patience and emotional intelligence
- Bilingual communication (Arabic & English)
- Adaptability in fast-paced environments
- Microsoft Office & basic computer skills
Personal Information
MOGAHID Salah Ali Mohamed
Nationality: Sudanese
Place of Birth: United Arab Emirates
Residence: Sharjah, UAE
Phone: +971 52 388 3400
Email: mujaheed.salah.ali@gmail.com
Timeline
Customer Service Representative
FILEX EXPRESS
01.2018 - 01.2021
Receptionist & Customer Service Associate
Medical Clinic
12.2016 - 02.2018
Customer Service Experience
E-commerce Store
01.2015 - 12.2016
Bachelor of Computer Applications -
Bharathiar University
06.2012 - 05.2015
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